Client Success Manager
Company: VTrips
Location: Gulf Shores
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Exciting Career Opportunity at
VTrips Are you passionate about building and maintaining strong
relationships with property owners? VTrips, a leading name in
vacation property management, invites you to join our team as a
Client Success Manager. In this role, you will be the key point of
contact for owners, ensuring the retention, performance, and
profitability of your assigned portfolio. You will work closely
with Property Care Managers to achieve objectives related to owner
satisfaction and develop relationships within the local community
for business development opportunities. Key Responsibilities:
Review QC walks with Property Care Managers and address any unit
needs or concerns. Call 10 owners using QC walk information and log
conversations in the QC App. Contact OWN and OWG arrivals for the
following day. Update property information in Track based on
updates from Property Care Managers. Contact owners regarding work
exceeding contract limits. Review previous day's work orders.
Liaise with Revenue and Marketing Managers to ensure property
pacing goals are met. Walk owner arrivals. Respond promptly to
owner calls, texts, and emails, ensuring the Sundown Rule is met.
Weekly Responsibilities: Reach out to HOAs for updates on
buildings, amenities, and projects. Meet with visiting owners in
person. Review closed work orders and billing for accuracy. Ensure
timely completion of COP/GOP process. Meet with Property Managers
to review portfolio action items and needs. Monthly
Responsibilities: Review QC walks from Property Care Managers,
focusing on recommended repairs and owner denials. Meet with the
Director of Client Success to discuss portfolio opportunities and
challenges, and create action plans. Collaborate with colleagues in
support positions (Accounting, Marketing, Guest Services, and
Revenue) to maintain shared information and process updates.
Participate in development workshops with the Director of Client
Success and Property Care Manager. Review monthly owner statements
for accuracy. Ongoing Responsibilities: Review active inventory for
top-grade opportunities. Ensure owner contracts are complete,
valid, and up-to-date. Manage communications with owners regarding
inclement weather and natural disasters. Recommend annual
preventative maintenance not included in the Rental Management
Agreement. Perform other tasks as assigned by the supervisor. Key
Performance Indicators (KPIs): Achieve a net gain of 8 new
inventory units annually. Maintain owner credits at less than 0.5%
of gross rents. Ensure 100% accuracy on owner statements. Document
all owner communication. Achieve a 4.5 Owner Survey score in
communication. Resolve work orders within 5 days. Complete upgrade
requests within 14 days. Job Requirements: Proficiency with
document management, databases, and spreadsheets. Working knowledge
of Microsoft applications. Strong organizational skills with the
ability to multitask and problem-solve. Excellent communication
skills. Physical, Mental, and Environmental Demands: Sitting – 30%,
Walking/Standing – 70%. Required to stoop, bend, stretch, twist,
and reach. Regularly lift up to 25 lbs. Must be able to talk or
hear. Specific vision abilities required include close vision,
color vision, peripheral vision, depth perception, and the ability
to adjust focus. Other Duties: Please note this job description is
not exhaustive and may be subject to change. Duties,
responsibilities, and activities may vary based on regional and
location-specific needs of the company. Apply now and become a
vital part of the VTrips family where your career is more than just
a job - it's an adventure!
Keywords: VTrips, Pensacola , Client Success Manager, Accounting, Auditing , Gulf Shores, Florida
