ServiceNOW Engineer (ISD Engineer IV)
Company: Navy Federal Credit Union
Location: Pensacola
Posted on: May 23, 2023
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Job Description:
YOUR LIFE'S MISSION: POSSIBLEYou have goals, dreams, hobbies and
things you're passionate about.What's Important to You Is Important
to UsWe're looking for people who not only want to do meaningful,
challenging work, keep their skills sharp and move ahead, but who
also take time for the things that matter to them-friends, family
and passions. And we're looking for team members who are passionate
about our mission-making a difference in military members' and
their families' lives. Together, we can make it happen.Don't take
our word for it.--- Military Times 2021 Best for Vets Employers---
WayUp Top 100 Internship Programs--- Forbes - 2022 The Best
Employers for New Grads--- Forbes - America's Best Employers---
Newsweek Top 100 Most Loved Workplaces--- Fortune Best Workplaces
for Women--- Fortune 100 Best Companies to Work For ----
Computerworld - Best Places to Work in ITBasic PurposeTo research,
evaluate, design, implement, and maintain system and product
solutions, applying knowledge of engineering principles. To provide
technical direction and engineering support for projects and
infrastructure. Develop and maintain expert functional knowledge of
evolving IT engineering industry technologies/competition,
concepts, and trends.Responsibilities:--- Ensures horizontal
discovery and service mapping is highly available, reliant,
scalable, and performant--- Provide engineering ability,
leadership, and mentorship of ServiceNow Discovery and ServiceNow
Service Mapping--- Perform engineering technology research,
procurement support, deployment, and configuration for new and
modified systems--- Apply engineering principles into the design
and enhancement of effective and proper platform solutions---
Create engineering documentation for new or existing solution
designs and integrations--- Design solutions and solution
alternatives, effectively solicit and incorporate feedback, and
present options to leadership--- Present clear, organized, and
concise information to all audiences through a variety of media to
enable effective business decisions; ability to communicate across
the organization at various levels--- Ensure the security and
integrity of system and product solutions including compliance with
Navy Federal, industry engineering and Information Security
principles and practicesRequired Qualifications:--- Bachelor's
Degree in Business Administration, Information Technology or the
equivalent combination of training, education, and experience---
ServiceNow administrator certification and 1 year of experience; 2
years preferred--- Significant experience in leading, guiding and
coaching professional staff--- Demonstrable understanding of IT
operations and service management practices--- Strong experience in
the ServiceNow CMDB and proper use of the data model--- Experience
leading discussions related to ServiceNow implementations of
discovery, mapping, and integrations across hybrid architectures:
distributed, datacenter, cloud, IoT--- Experience in hybrid
operating system environments; Unix, Windows, Network, Cloud,
Containers, Serverless--- Experience with multisource discovery,
robust transformation engine (RTE), identification reconciliation
engine (IRE) rules, and Integration Hub patterns--- Experience
writing object-oriented JavaScript, PowerShell, other shell
scripting language related to discovery and service mapping---
Experience creating and supporting patterns, probes, and sensors to
accommodate discovery requirements. Scriptable API development is a
plus.--- Experience with platform planning, testing, and
validation--- Experience in triaging, diagnosing, or
troubleshooting and using native features of the platform---
Advanced knowledge of engineering discipline--- Advanced
organizational, planning and time management skills--- Advanced
skill exercising initiative and using good judgment to make sound
decisions--- Expert database and presentation software skills---
Expert research, analytical, and problem-solving skills--- Expert
verbal and written communication skills--- Expert word processing
and spreadsheet software skillsDesired Qualifications:---
Experience with cloud native technologies including deployment of
discovery on containerized environments--- Experience using the
ServiceNow common service data model (CSDM)--- Experience
connecting the CMDB to organizational outcomes (e.g., portfolio
management)--- Experience with Agile delivery with a focus in
SAFe--- Experience in knowledge base for documentation efforts---
Experience building application flows and flow designer in
ServiceNow--- Experience developing scriptable API on
ServiceNowHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820
Follin Lane, Vienna, VA 22180 - 5550 Heritage Oaks Dr. Pensacola,
FL 32526 - 141 Security Dr. Winchester, VA 22602 - REMOTENavy
Federal is now hybrid! Our standard enterprise requirement for a
hybrid schedule is to report on-site 4-16 days each month. The
number of days reporting on-site will ultimately be determined by
the employee's leadership and business unit needs. You will learn
more throughout the hiring and on boarding process.Navy Federal
Credit Union assesses market data to establish salary ranges that
enable us to remain competitive. You are paid within the salary
range, based on your experience, location and market
position.Salary Range: $98,500 -$168,400 annually (Level
III/IV)Posting End Date: 6/15/2023Job postings are subject to close
early or extend out longer than the anticipated closing date at the
hiring team's discretion based on qualified applicant volume.Equal
Employment OpportunityNavy Federal values, celebrates, and enacts
diversity in the workplace. Navy Federal takes affirmative action
to employ and advance in employment qualified individuals with
disabilities, disabled veterans, Armed Forces service medal
veterans, recently separated veterans, and other protected
veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal
reserves the right to fill this role at a higher/lower grade level
based on business need. An assessment may be required to compete
for this position.Bank Secrecy ActRemains cognizant of and adheres
to Navy Federal policies and procedures, and regulations pertaining
to the Bank Secrecy Act.
Keywords: Navy Federal Credit Union, Pensacola , ServiceNOW Engineer (ISD Engineer IV), Engineering , Pensacola, Florida
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