Student Assistant - Help Desk Technician
Company: University of West Florida
Location: Pensacola
Posted on: April 15, 2024
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Job Description:
Student Assistant - Help Desk Technician
Job no: 495467
Work type: Student
Location: Pensacola - Main Campus
Categories: Information Technology
The University of West Florida is an Equal
Opportunity/Access/Affirmative Action/Disabled/Veteran employer.
Any individual requiring special accommodation to apply is
requested to advise UWF by contacting UWF Human Resources at
1-850-474-2694 (voice) or 1-850-857-6158 (TTY). E-Verify is
required for employment. All applications for employment at the
University are subject to Florida public records law.
Please review job requirements carefully. Failure to submit all
pieces of the application may result in disqualification.
Applications are accepted on the University of West Florida career
site: https://careers.uwf.edu. For assistance contact UWF Human
Resources at 850-474-2694 or jobs@uwf.edu.
Employment based visa sponsorship will NOT be considered for this
position.
Position Title (Classification Title): Student Assistant - Help
Desk Technician
Working Title: Help Desk Technician
Job Summary: A Help Desk Technician is responsible for providing
mainly phone support to UWF students, faculty, and staff who need
guidance or technical assistance with University technology
services including account services, online instructional tools,
supported software, basic networking assistance, cybersecurity
guidance, and for providing on-site support for classroom
technology.
ESSENTIAL FUNCTIONS OF JOB:
- Provides excellent customer service and fosters a productive,
positive team environment.
- Demonstrates working knowledge of operating systems and
application installations, commonly used web browsers, and
Microsoft applications.
- Displays excellent troubleshooting skills with software and
hardware related problems.
- Demonstrates and articulates knowledge of ArgoNet services, MyUWF
applications, ArgoAir (UWF's wireless network), eLearning (Canvas),
and all enterprise-wide UWF systems.
- Dispatches on campus to assist instructors with ITS-supported
classroom equipment.
- Provides basic networking support and troubleshooting for the
wired and wireless campus network.
- Uses electronic ticketing system to document support provided and
initiate issue escalation when appropriate.
- Assists customers with ArgoAir configuration and
connectivity.
- Applies cybersecurity best practices and awareness when offering
technical support.
- Adheres to departmental and University policies.
MARGINAL FUNCTIONS OF JOB:
- Seeks to learn and understand the latest in networking and
computing technology.
- Works on projects as needed for the improvement of the ITS Help
Desk operation.
Department Information Technology
FLSA: Non-Exempt
Minimum Qualifications: An applicant must be a student enrolled for
credit in a minimum of 6 semester hours. The applicant may be a
student at UWF or any other college or university. A student
enrolled at an institution other than UWF must provide proof of
attendance by submitting a registration/fee payment from the school
they will attend.
**This position requires a criminal background screening, and an
applicant must possess a valid driver's license to operate UWF golf
cart and motorized utility vehicles.
Position Qualifications: - Exhibits a strong work ethic; must be
mature, responsible, dependable, and punctual.
- Demonstrates excellent customer service, communication, and
troubleshooting skills.
- Shows ability to be a self-starter with good critical thinking
skills.
- Familiar with eLearning (Canvas), UWF Gmail, MyUWF, web apps, and
Microsoft applications.
Preferred Qualifications - Available to work 20 hours per week
between (M-F), possibly including evenings until 6:30 PM (M-R).
- Available to work additional hours per week during peak times of
semesters (maximum is 28.5 hours per week).
- Available to work between semesters even when classes are not in
session, but UWF is open.
Physical Demands:
Special Requirements or Considerations of the Job:
This position requires fingerprinting.
This position requires a criminal background screen.
Work Hours M-F; Hours vary between 8am and 5pm; occasionally
between 5 and 6:30pm
FTE part-time
Salary Range $13.00
Pay Basis Hourly
Closing Date: 4/29/2024
Special Instructions to Applicants: Applicants are required to
attach a cover letter, resume, and list of professional references
with contact information.
An opportunity to upload these documents will be provided during
the application
process.
For assistance, please contact Human Resources at 850 474 2694 or
email
jobs@uwf.edu.
Advertised: April 11, 2024
Applications close: April 29, 2024
Keywords: University of West Florida, Pensacola , Student Assistant - Help Desk Technician, Engineering , Pensacola, Florida
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