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Network Engineer

Company: Smartcop Inc
Location: Pensacola
Posted on: October 11, 2019

Job Description:

SmartCOP is seeking a highly skilled and self-motivated Network Engineer to join our Professional Service team. As the Network Engineer you will need to have a solid understanding of latest technologies. What your impact will be: - Field incoming help requests from end users via both telephone and work orders in a courteous manner. - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. - Build rapport and elicit problem details from help desk customers. - Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician. - Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. - Apply diagnostic utilities to aid in troubleshooting. - Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. - Identify and learn appropriate software and hardware used and supported by the organization. - Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. - Test fixes to ensure problem has been adequately resolved. - Perform post-resolution follow-ups to help requests. - Develop help sheets and knowledge base articles for end users. - Perform related duties consistent with the scope and intent of the position. - Lifting and transporting of moderately heavy objects, such as computers and peripherals. What we would like to see: - Knowledge of basic computer hardware. - Experience with desktop operating systems including current Window release and Mac OS X - Working knowledge of a range of diagnostic utilities. - Ability to absorb and retain information quickly. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Ability to present ideas in user-friendly language. - Experience working in a team-oriented, collaborative environment. - Exceptional written and oral communication skills. - Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. What will make you stand out: - Extensive application support experience. - Highly self-motivated and directed. - Experience with detailed and accurate documentation of problems and solutions. - Ability to conduct research into a wide range of computing issues as required. - Proven analytical and problem-solving abilities. About us: SmartCOP, Inc. is a Florida corporation engaged in system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting, and Jail Management System (JMS). Founded in 1988 and incorporated in 1999, SmartCOPs mission is simple, yet very important: Maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. #WeAreHarris Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-************ or at ****************************************** . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Keywords: Smartcop Inc, Pensacola , Network Engineer, Engineering , Pensacola, Florida

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