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Incident Manager - NOC/SOC with Security Clearance

Company: Novel Applications, Inc.
Location: Pensacola
Posted on: January 12, 2021

Job Description:

Job Description: NAOVI is seeking a Network Operation Center (NOC)/ Security Operation Center (SOC) Incident Manager to support a large DHS cybersecurity contract. The NOC/SOC Incident Manager will be responsible for creating and implementing integrated communications and be the liaison with corporate IT teams and project stakeholders to communicate and coordinate. Responsibilities: Ensure that critical incidents are managed effectively and professionally, resulting in the restoration of normal service quickly, efficiently, and with minimal impact on customers. Determine and mobilize the types of resources and levels of competencies needed for initial triage. Coordinate resources and activities during outages and customer affecting events through the restoration of service. Explain complex situations to technical and non-technical audiences. Works with operations and IT teams to perform incident root cause analysis. Assist in developing, and documenting actions to assure problem resolution or to implement corrective/preventive action and document resolution. Proactively ensures the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobsDefine KPI and metrics for business processes and methods for measuring and monitoring. Collate feedback on process performance. Measure and monitor the effectiveness of processes to ensure consistent value delivery. Monitors and tests application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes. Required Skills:Log and packet-level tool experienceNetwork attack techniquesOperating system platforms (e.g. Linux, Microsoft Windows)Network intrusion analysis and incident responseUtilize problem identification techniques to identify the cause of failureExplain complex situations to technical and non-technical audiencesExperience communicating and reporting to Senior LeadershipDeep-seated experience with desktop and server operating systems.Hands-on experience with ITIL/ITSM processesKnowledge and understanding of network equipment, servers, and applicationsExperience with network/application monitoring systems (i.e. EM7, Sitescope, XMatters, Monolith, HP Open View, Service Now)Excellent organizational and time management skills with the ability to multi-taskStrong analytical skills to identify trending issueExcellent written and verbal communication skills under time pressure with constraint. Training/certification in any of the following strongly desired:Microsoft MCSA, MCSE, or MCITP certificationsCCNA certification Required Education (including Major):Bachelor's degree in Science, Technology, Engineering, and Math and eight (8) years of relevant experience or a Master's degree and six (6) years of relevant experience.

Keywords: Novel Applications, Inc., Pensacola , Incident Manager - NOC/SOC with Security Clearance, Executive , Pensacola, Florida

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