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Revenue Cycle Management Representative

Company: Baptist Health Care
Location: Pensacola
Posted on: January 21, 2023

Job Description:

Job Description

Under the direction of the Financial Assistance Manager, the Revenue Cycle Star Team position is responsible for fulfilling various roles in the Patient Access & Financial Services Division. The position will travel from the various services sites to fulfill a variety of roles in varying work schedules. Such roles include: patient access, outpatient and ER; Patient Access Support Services, also known as Centralized Scheduling; patient accounting; and financial counseling. Daily duties can include, however are not limited to: registering patients in an outpatient or ER setting; verifying insurance pre-service or at the point of check-in; scheduling patients utilizing the corporate scheduling system; creating estimates for patients prior to or during the point of service; performing various business office functions such as billing, insurance follow up, customer support, payment compliance or cash posting in order to support the back end collections of the revenue cycle; and review accounts according to financial assistance and charity policies in order to provide financial counseling to patients prior to services being rendered.

The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.


  • High School Diploma or General Education Degree required. Bachelor's degree or in school to complete degree preferred.
  • One (1) year of relevant healthcare revenue cycle experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, or coding) is preferred.
  • Must be able to demonstrate the following: Specific applications to use PC applications to achieve work goal, Medical Terminology, Written communication skills, Verbal communication skills, Coding, Excel, WORD, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Managing projects, Face-to-face customer service, Patient collection process, Billing process, Scheduling, Registration, Work well with other departments to achieve goal, Insurance collections process, Interpreting insurance coverage and reimbursement, Patient privacy, Coordination patient needs with various service levels, Data entry, 10 key calculator, Multi-line phones, Works well within a team structure.

    About Us

    Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Keywords: Baptist Health Care, Pensacola , Revenue Cycle Management Representative, Executive , Pensacola, Florida

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