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Guest Services Manager

Company: Ronald McDonald House
Location: Pensacola
Posted on: January 26, 2023

Job Description:

Ronald McDonald House Charities of Northwest Florida philosophy is simple nothing else should matter when a family is focused on healing their child not where they can afford to stay, where they will get their next meal or where they will lay their head at night to rest. - This is your opportunity to make our guests' day better than the one before by providing the best environment and customer service experience available. - -Since 1984, we have been providing premium services to our guests by offering: -

  • a 24/7 facility with 26 Guestrooms
  • Kitchen, laundry, and recreation facilities
  • Fresh foods and prepared meals provided by the community
  • Friendly, compassionate, and supportive environment Mission: The mission of Ronald McDonald House Charities is to love and support families of children with medical needs by giving them a place to call home. Responsibilities: The role of the Guest Services Manager is important to RMHC because we envision being leaders in providing excellent care to families. It is critically important to have a key employee in place who can maintain a compassionate and caring atmosphere, as well as serve as a liaison with volunteers. Additionally, someone who is a positive ambassador for RMHC and our mission. A Day in the Life of a Guest Services Manager
    • Check families in and out -
    • Scheduling occupancy of guest rooms
    • Providing meaningful tasks and thanking volunteers appropriately -
    • Helping provide our families with fresh linens -
    • Providing a team approach to problem-solving Skills and Qualifications:
      • The ideal candidate will have overnight and weekend availability throughout the month including Summer and holidays. -
      • Must have a strong sense of empathy and compassion to help people feel comfortable
      • Ability to be self-directed; Work well independently and as part of a team.
      • Knowledge of Microsoft Word and Excel; Ability and eagerness to learn a new database -
      • Ability to interface comfortably and appropriately with diverse audiences including Families, volunteer,s and donors
      • Flexibility, patience, positive attitude, initiative, good judgment, sense of humor, and empathetic
      • Ability to lift 10 pounds
      • Assist in any other duties as assigned Schedule - Guest Services Managers are part-time, hourly employees. Overnights and weekends. - Report to the Director of Programs Employment Benefits At RMHC, we show our appreciation for our staff by offering great benefits that you probably won't find anywhere else. We provide:
        • Free beverages and snacks, including coffee, water, and Coca-Cola products -
        • Making a difference in the lives of others
        • Free RMHC swag - The job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

Keywords: Ronald McDonald House, Pensacola , Guest Services Manager, Executive , Pensacola, Florida

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