Manager, Workforce Optimization

Company: Navy Federal Credit Union
Location: Pensacola
Posted on: May 26, 2023

Job Description:

YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about.What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.* Military Times 2022 Best for Vets Employers* Yello and WayUp Top 100 Internship Programs* Forbes 2022 The Best Employers for New Grads* Fortune Best Workplaces for Women* Fortune 100 Best Companies to Work For* Fortune Best Place to Work for Financial and Insurance Services* Computerworld Best Places to Work in IT* Ripplematch Campus Forward Award - Excellence in Early Career HiringBasic Purpose To oversee, plan, and manage the workforce management activities of the assigned department and direct the optimization of all resources for complex multi-location operations. Drive the continuous improvement of business frameworks, methodologies and practices to ensure these are commensurate with organization dynamics, and align with industry best practices, to include compliance with applicable laws, regulations, and guidelines. Optimize the business unit work force; oversee staffing functions that include forecasting, staffing requirements, turnover analysis, space planning, hiring plans, and operational analysis to ensure that department resources are managed accurately, efficiently, and effectively. Direct and develop appropriate priorities, policies and strategic recommendations to support senior management decisions. Partner and collaborate with operational leaders and peers to ensure that both the creation and execution of staff plans meet strategic department objectives.Responsibilities* Plan, develop and execute business unit staffing and scheduling plans to achieve optimal service levels and alignment with department/organizational objectives* Manage master shift/schedule methodology to ensure staffing resources are leveraged effectively within approved financial budgets* Identify and resolve operational and performance gaps and obstacles; implement changes and improvements* Leverage the best workforce management practices and technology in alignment with business unit senior management strategic department objectives* Manage the development of formulas, and practices to accurately project workload* Manage overtime and staffing expenses by producing accurate forecasts and schedules * Apply broad functional knowledge and seasoned expertise to improve the overall operational and developmental performance of the team; leads recruiting and on-boarding efforts* Develop, produce, and present staffing AFP for all business unit Operations positions * Conduct benchmarking, trend analysis and other input to drive continuous improvement and elevate service performance * Participate on project teams when required if considerations to scheduling, leave management, hiring/training process, etc. are impacted * Research and analyze trends related to exception processing, make cost-savings recommendations, and implement changes approved by management * Implement tactical weekly forecasts that include long-term strategic predictions and calculations to determine workload needs for weekly schedule runs, leave and training availability, staffing impacts of holidays and other organizational events * Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency * Ensure effective and efficient allocation of staff resources (supply) to workload and initiatives (demand) by scoping out trends in workload and priority of initiatives * Ensure compliance with all laws and regulations associated staffing & scheduling * Develop critical relationships with key technical/non-technical stakeholders to gain concurrence, input, execution and change management decisions * Facilitate meetings with business owners to review incidents and potential future issues * Recommend technical and functional solutions to requirements and develops metrics to measure the effectiveness of said solutions * Communicate change management service procedures and working practices and changes to internal standards, processes, procedures and technology * Perform supervisory/managerial responsibilities o Ensure adequate/skilled staffing; select employees o Establish performance goals and priorities o Prepare, conduct and review performance appraisals o Develop, mentor and counsel staff o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) o Ensure section/business unit goals and objectives align with division/department strategy o Ensure efficiency of operations o Leadership Level* Perform other duties as assignedQualifications * Bachelor's degree in Statistics, Mathematics, Business Administration, or related field, or the equivalent combination of education, training, and experience* Expert knowledge of applicable federal and state laws, rules and regulations* Ability to develop strategies to address highly complex and sensitive business issues* Advanced skill in building strategic and execution-focused plans and alliances with partner leadership* Advanced skill resolving conflicting requests and meeting changing requirements* Extensive experience supervising and leading professional employees* Significant experience working with all levels of staff, management, stakeholders, vendors* Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy* Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions* Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely* Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals* Expert organizational, planning and time management skills* Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully* Expert skill recruiting, retaining, coaching and motivating employees to achieve production results* Expert verbal and written communication skills* Advanced word processing and spreadsheet software skills * Advanced database and presentation software skills* Extensive experience working with cross-functional teams and leading projectsDesired Qualifications* Master's degree in Statistics, Mathematics, or Business Administration* Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives* Working knowledge of banking/financial industry trends, products and services* Experience in budget forecasting and cost benefit analysisHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 - 5550 Heritage Oaks Dr. Pensacola, FL 32526 - 141 Security Dr. Winchester, VA 22602Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.Salary Range: $113,200 - $193,600 annuallyNavy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.Posting End Date: 05/24/2023Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume.#LI-Hybrid Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Employee ReferralsThis position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Keywords: Navy Federal Credit Union, Pensacola , Manager, Workforce Optimization, Executive , Pensacola, Florida