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Associate Vice President of Home Health Operations- Pensacola

Location: Pensacola
Posted on: September 13, 2023

Job Description:

Why Covenant Care?
Are you a Healthcare Warrior? Want a competitive, engaging job with great perks? Want a seat at the table to discuss strategy? Want to see your ideas put into action? Then you want to look closely at a career with Covenant Care.

Covenant Care is one of the largest non-profit providers of home health, hospice, memory, palliative and private duty care in the regions we serve. Our collaborative team of more than 600 physicians, nurses, aides, therapists and professional staff and volunteers serve patients and families in communities throughout Florida and Alabama. For more information, visit, or visit us on Facebook, Instagram or LinkedIn.

Ready to join our family?
Our teammates enjoy a supportive environment and flexible schedule with advancement opportunities. Covenant Care's engaging culture is founded upon mutual respect and trust. A place where employees feel valued and patients and residents feel the service is extraordinary. We recognize and celebrate the value of each teammate's unique contributions and encourage a sense of ownership, sharing our mission with patients, families and our communities.

Position Summary:

The Area Vice President of Home Health Operations is a leadership position responsible for the organization and direction of agency operations and functions according to approved policies, procedures, and standards, to include the oversight of multiple offices in the designated area. Must have strong business acumen with experience working with financial statements, as well as, the ability to provide clinical oversight of all clinical care teams including Specialty Programs.

Responsible for compliance with all local, state and federal codes, rules, statutes, and regulations pertaining to the operations of a Medicare certified/private CHAP accredited home health agency.

Participates with the hiring, discharging, evaluating, displacing, promoting, demoting and direct supervision of Administrator/DON, Clinical Team Managers, Clinical/Care Team Coordinators, and Program/Therapy Team Leads. Serves as clinical and managerial resource for problem solving and ensures delivery of quality care to patients.


A. Registered Nurse, or BSN/Master's in healthcare preferred.

B. Five years' experience in a senior administrative position with five or more years of supervisory experience.

C. At least three years leadership experience and at least five years of Home Care experience.

D. Must have proven skills in team building and leadership and in financial management of budgets greater than $10,000,000.

E. Working knowledge of Medicare COP's, State licensing regulations for Medicare certified agency, CHAP experience required.

F. In depth knowledge of reimbursement standards and managed care contracts.

G. Ability to prioritize and manage multiple projects.

H. Must remain current and up to date on local, state, federal rules and regulations. Must remain current on changes to reimbursement processes and requirements and update agency specific financial matrix.

I. Working knowledge of electronic data processing systems and office computer software programs, such as MS Word and MS Excel.

J. Dependable transportation with valid driver's license and auto insurance.

Main Duties & Responsibilities:

A. Oversight for Day-to-day operations of multiple offices, maintaining compliance with all applicable laws and regulations, ensuring continuity and consistency in delivery and quality of resident services.

B. Monitors and measures core measurements to assure compliance with the company's operating plan.

C. Participation in sales and marketing activities, training and development of staff

D. Development and implementation of programs to enhance patient satisfaction, and establishment of a climate necessary for continuous improvement.

E. Responsible for monitoring/managing core measurements pertinent to the department to assure compliance with the operating budget and supports long term viability of the agency

F. Ensures continuity and quality of patient care

G. Responsible for development and management of agency specific programs, i.e., Transitional Care, Palliative Care, Psych etc...

H. Acts as a backup clinical resource between intake and referral services and scheduler

I. Oversees screening of admissions, discharges, recertification's, and reassessments for appropriate plan of care and best utilization practice

J. Ensures delivery of quality care and appropriate utilization of resources consistent with reimbursement and budgetary responsibility

K. Ensures adequate clinical office and field coverage to meet patient needs on a daily basis, Identifies need for additional staff

L. Ensures that clinical documentation meets all CMS / CHAP requirements and other regulatory guidelines to reflect skilled services and support reimbursement

M. Ensures the maintenance of clinical records, the submission of statistical data, and the accuracy and timeliness of other required paperwork by agency

N. Assures customer satisfaction with clinical care and delivery of services. Identifies and resolves problems and assists staff in daily problem solving and complaint resolution

O. Assures adherence to the Mission, Vision, and guiding principles of the agency

P. Ensures physician orders are reviewed, complete, and submitted timely by clinical staff

Q. Acts as liaison to referral sources, is available for evaluation of clients to determine appropriateness of services, and informs referral sources of outcome of services

R. Participates in Performance Improvement, activities as required by Agency

S. Ensures the nationally reported patient outcomes present a positive image for the agency

T. Serves on agency wide committees and participates in agency wide projects as requested

U. Assures compliance by the staff regarding appropriate safety and infection control techniques and practices, as designated by OSHA, CHAP and policy and procedure

V. Ensures the maintenance of agency manuals and reference materials for staff is kept current

W. Ensures the patient education materials are current, accurate and meet the needs of the clients and physician community

X. Ensures staff maintains rapport and cooperative working relationship with patients, families, co-workers, physicians and Home Health employees, as well as with the public

Y. Represents the Agency as a professional, is a positive role model to foster integration of home care into the community. Works closely with the Business Development staff to increase referral base

Z. Participates in in-services and continuing education programs to maintain and increase own clinical competency, specialty area and management skills

AA. Oversees selection, orientation and assignment of work for direct reports. Develops job performance standards, initiates and completes all elements of the Integrated Performance Management process, and makes recommendations for issues related to promotions, disciplinary actions and terminations

BB. Manages the physician protocols, including yearly review and update as per policy

CC.Maintains an understanding of the company's scope of services


* Self-Starter - Takes initiative identifies needs of co-workers and customers and solves problems.

* Analytical - Ability to analyze financial information and make sound decisions

* Attention to Detail - This position requires a person to sit for an extended period of time and work on detailed complex information.

* Time Management - Managing one's own time and the time of others

Special Demands/Physical Requirements:

Office/Home Environment. May be exposed to biological hazards.

Benefits for Eligible Employees Include:

  • Health insurance
  • Paid time off for vacation, holiday, sick and bereavement leave
  • Company paid and supplemental life insurance
  • Retirement plan with company match
  • Optional cafeteria plan benefits such as dental, vision, accident, cancer and hospital days
  • Flexible spending accounts for healthcare and dependent care expenditures
  • Continuing education, advance credential assistance and tuition reimbursement
  • Employee assistance program for employees and families
  • Mileage reimbursement and company fleet car program

    This position has a starting range of $150k and up depending on experience, and annual performance incentive plan.

    Contact the Human Resources Department at 850.365.9659 for more information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

Keywords: COVENANT HEALTH AND COMMUNITY SERVICES, Inc., Pensacola , Associate Vice President of Home Health Operations- Pensacola, Executive , Pensacola, Florida

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