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Support and Operations Director

Company: VirtualVocations
Location: Pensacola
Posted on: September 17, 2023

Job Description:

A company is looking for a Director, Support and Operations for their remote team.
Key Responsibilities:

Oversee and improve customer support best practices, onboarding processes, and continuous learning objectives
Manage Level 1 and Level 2 software support teams and maintain contact center partnership
Lead support automation strategy, expand contact center partnership, and develop revenue-generating premium support services


Experience leading large customer support teams delivering enterprise software for SaaS deployment models
10+ years' experience in high-volume Customer Support or Customer Experience
6+ years of people management and experience implementing support automation strategy
Third party vendor and/or partner management required
Bachelor's degree preferred

Keywords: VirtualVocations, Pensacola , Support and Operations Director, Executive , Pensacola, Florida

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