Support and Operations Director
Company: VirtualVocations
Location: Pensacola
Posted on: September 17, 2023
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Job Description:
A company is looking for a Director, Support and Operations for
their remote team.
Key Responsibilities:
Oversee and improve customer support best practices, onboarding
processes, and continuous learning objectives
Manage Level 1 and Level 2 software support teams and maintain
contact center partnership
Lead support automation strategy, expand contact center
partnership, and develop revenue-generating premium support
services
Qualifications:
Experience leading large customer support teams delivering
enterprise software for SaaS deployment models
10+ years' experience in high-volume Customer Support or Customer
Experience
6+ years of people management and experience implementing support
automation strategy
Third party vendor and/or partner management required
Bachelor's degree preferred
Keywords: VirtualVocations, Pensacola , Support and Operations Director, Executive , Pensacola, Florida
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Click
here to apply!
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