NHG General Manager, Navy Lodge

Company: Hispanic Alliance for Career Enhancement
Location: Pensacola
Posted on: May 23, 2025

Job Description:

Job Summary:Manages one or more NEXCOM Hospitality Group (NHG) lodging facilities to ensure performance within established NHG guidelines and standards. Reports directly to an NHG Regional Vice President.Duties and Responsibilities:NHG Program Management duties include but are not limited to:

• Operate a professional Department of Defense (DoD) lodging facility, similar to a mid-scale commercial hotel, for guests in TDY, PCS, or Leisure status.
• Coordinate alterations, minor construction, painting, and preventive maintenance of NHG facilities.
• Oversee a recurring preventive maintenance program, maximizing funding and services for effective maintenance.
• Maintain proper records, files, cash control, receipts, and safeguard supplies, equipment, and assets.
• Inspect all areas of NHG lodging operations, identify deficiencies, implement corrective actions, and verify their resolution.
• Ensure compliance with safety, fire, and sanitation regulations, ensuring guest and staff safety/security.
• Coordinate service requirements with the Contract Specialist for contracts following NEXCOM policies.
• Develop and manage operating and equipment budgets in collaboration with NHG Headquarters.
• Safeguard funds and develop short- and long-term financial plans to meet program goals.
• Participate in developing and executing the installation NHG business plan, budgets, and capital plans.
• Meet or exceed profit margins by accurate revenue and expense forecasting and budget planning.
• Engage with guests to ensure satisfaction, handle inquiries and complaints professionally.
• Manage services and resources at the installation level, ensuring customer satisfaction.
• Utilize the NHG Property Management System (PMS) for guest data and reservations analysis.
• Use the Enterprise Inventory Management System (CORE-HMS) to verify and modify room inventories across sales channels to maximize revenue.
• Process reservations through local and central systems, maintaining the PMS.
• Market NHG programs through online and print resources to increase awareness and utilization.
• Manage real property resources, advising on renovations and construction projects.
• Maintain relationships with vendors, suppliers, and other stakeholders to ensure quality guest services.
• Develop performance work statements for contracts, monitor compliance through inspections and audits.
• Manage inventory, consumables, and fixed assets, coordinating with fiscal oversight.
• Ensure lodging costs are reimbursed when establishing rates for support services to other programs.
• Attend training to improve operational management, service delivery, and staff development.
• Supervise staff, ensure adequate staffing levels, and manage schedules, vacations, and personnel matters.
• Implement NHG policies and procedures, promote EEO policies, and support diversity and inclusion.
• Maintain operations during emergencies or inclement weather.
• Perform other duties as assigned, including filing a Financial Disclosure Report as required.Experience Requirements:Total of 5 years of experience:GENERAL EXPERIENCE: 3 years in administrative, technical, or responsible work demonstrating knowledge of operational practices, interpersonal skills, and mature judgment.ORSUBSTITUTION OF EDUCATION OR EXPERIENCE: 1 year of academic study above high school may substitute for 9 months of experience, up to a 4-year bachelor's degree for 3 years of general experience.SPECIALIZED EXPERIENCE: 2 years of progressive experience in hotel/motel or institutional management, including procurement, operational efficiency, sanitation, finance controls, budgeting, staffing, or related fields, demonstrating operational knowledge and skills.
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Keywords: Hispanic Alliance for Career Enhancement, Pensacola , NHG General Manager, Navy Lodge, Executive , Pensacola, Florida