Medical Support Assistant
Company: usagov
Location: Pensacola
Posted on: May 26, 2023
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Job Description:
Summary
This Medical Support Assistant (MSA) position is in the Prosthetics
and Sensory Aids Service of the Gulf Coast Health Care System
located in Biloxi, MS.
Position is physically located at the Joint Ambulatory Care Center
in Pensacola, FL.
This job is open to
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Videos
Duties
The Medical Support Assistant performs a variety of administrative
functions specific to the Prosthetics and Sensory Aids Service
(P&SAS) that helps ensure its smooth operation throughout the
Gulf Coast Health Care System (GCVHCS). The duties of the Medical
Support Assistant include but are not limited to:
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 520-00103-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Requirements
Conditions of Employment
Basic Requirements:
Grade Determinations: In addition to the Basic Requirements, your
resume must demonstrate you possess the required experience
necessary to possess the Knowledge, Skills, and Abilities (KSAs)
required for each grade level. Resume must include hours per week
for work experience credit.
Medical Support Assistant, GS-05
(a) Experience. One year of experience equivalent to the GS-04
grade level. Experience includes:
(b) Education. Four years of education above high school.
Transcript must be submitted.
(c) Assignment. This is the full performance level for MSAs. At
this level, the MSA independently performs a full range of duties
related to the delivery of healthcare services in an inpatient or
outpatient setting. Advises clinical staff on current
administrative processes. The MSA is responsible for answering
phones, greeting patients, relaying messages to appropriate staff
inside or outside of the unit, scheduling appointments, including
interpreting and verifying provider orders in accordance with VHA
scheduling guidelines. Assignments at this level include, but are
not limited to: scheduling, canceling, re-scheduling patient
appointments and/or consults; entering no-show information;
monitoring appointment requests from multiple electronic sources;
monitoring both inpatient and outpatient appointments in areas of
responsibility; verifying and updating demographics and insurance
information when patients check-in for appointments. Coordinates
administrative functions relating to emergency and non-emergency
transfers to other VA facilities or private hospitals and
determines appointment type based on the patient's eligibility
status (i.e. TRICARE, sharing agreements, collaterals, research
patient, VA employee, etc.).
(d) Demonstrated Knowledge, Skills, and Abilities. Candidates must
demonstrate all of the KSAs below:
References: VA Handbook 5005/117 Part II, Appendix G45 VA
Qualification Standard for Medical Support Assistant, GS-0679.
The full performance level of this vacancy is GS-05.
Physical Requirements: Work is primarily sedentary and is carried
out in an office setting. Prolonged periods of working at a
computer terminal exists. Ability to retrieve equipment from
storage room is required. Climbing and reaching associated with
stocking of equipment is necessary.
Education
IMPORTANT: A transcript must be submitted with your application if
you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department
of Education from accredited colleges, universities, schools, or
institutions may be used to qualify for Federal employment. You can
verify your education here: http://ope.ed.gov/accreditation/. If
you are using foreign education to meet qualification requirements,
you must send a Certificate of Foreign Equivalency with your
transcript in order to receive credit for that education. For
further information, visit:
http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Foreign Education. To be creditable, education completed outside
the U.S. must have been submitted to a private organization that
specializes in the interpretation of foreign educational
credentials and such education must have been deemed at least
equivalent to that gained in conventional U.S. programs.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave:
Federal Employees earn annual leave at a rate (4, 6 or 8 hours per
pay period) which is based on the number of years they have served
as a Federal employee. Selected applicants may qualify for credit
toward annual leave accrual, based on prior work experience or
military service experience. This credited service can be used in
determining the rate at which they earn annual leave. Such credit
must be requested and approved prior to the appointment date and is
not guaranteed.
This job opportunity announcement may be used to fill additional
vacancies.
This position is in the Excepted Service and does not confer
competitive status.
VA encourages persons with disabilities to apply. The
health-related positions in VA are covered by Title 38, and are not
covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP)
are required to be fully vaccinated against COVID-19 subject to
such accommodations as required by law (i.e., medical, religious or
pregnancy). VHA HCPs do not include remote workers who only
infrequently enter VHA locations. If selected, you will be required
to be fully vaccinated against COVID-19 and submit documentation of
proof of vaccination before your start date. The agency will
provide additional information regarding what information or
documentation will be needed and how you can request a legally
required accommodation from this requirement using the reasonable
accommodation process.
If you are unable to apply online or need an alternate method to
submit documents, please reach out to the Agency Contact listed in
this Job Opportunity Announcement.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered. How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY
NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application,
r--sum--, C.V., and/or supporting documentation will be verified.
Please follow all instructions carefully. Errors or omissions may
affect consideration for employment.
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment
reference checks as an assessment method used in the hiring process
to verify information provided by a candidate (e.g., on resume or
during interview or hiring process); gain additional knowledge
regarding a candidate's abilities; and assist a hiring manager with
making a final selection for a position.
It is the policy of the VA to not deny employment to those that
have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment
at VA, career development services for our existing Veterans, and
coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Opens in a new windowLearn
more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
As a new or existing federal employee, you and your family may have
access to a range of benefits. Your benefits depend on the type of
position you have - whether you're a permanent, part-time,
temporary or an intermittent employee. You may be eligible for the
following benefits, however, check with your agency to make sure
you're eligible under their policies.
To apply for this position, you must provide a complete Application
Package which includes:
SF-50, Notification of Personnel Action (REQUIRED for ALL current
Federal Employees):
Veterans' Preference: When applying for Federal Jobs, eligible
Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or
for Sole Survivor Preference (SSP) in the questionnaire. You must
provide a legible copy of your DD214(s) which shows dates and
character of service (honorable, general, etc.). If you are
currently serving on active duty and expect to be released or
discharged within 120 days you must submit documentation related to
your active duty service which reflects the dates of service,
character of service (honorable, general, etc.), and dates of
impending separation. Additionally, disabled veterans and others
eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10
Point Veteran Preference" with required proof as stated on the
form. Documentation is required to award preference. For more
information on Veterans' Preference, please visit Feds Hire Vets -
Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 05/25/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11951766.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Karissa Basham
Phone
719-235-8259
Email
karissa.basham@va.gov
Address
Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531
US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
To apply for this position, you must provide a complete Application
Package which includes:
SF-50, Notification of Personnel Action (REQUIRED for ALL current
Federal Employees):
Veterans' Preference: When applying for Federal Jobs, eligible
Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or
for Sole Survivor Preference (SSP) in the questionnaire. You must
provide a legible copy of your DD214(s) which shows dates and
character of service (honorable, general, etc.). If you are
currently serving on active duty and expect to be released or
discharged within 120 days you must submit documentation related to
your active duty service which reflects the dates of service,
character of service (honorable, general, etc.), and dates of
impending separation. Additionally, disabled veterans and others
eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10
Point Veteran Preference" with required proof as stated on the
form. Documentation is required to award preference. For more
information on Veterans' Preference, please visit Feds Hire Vets -
Veterans - Job Seekers - Veterans' Preference.
If you are relying on your education to meet qualification
requirements:
Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to
be credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in
this vacancy announcement may result in an ineligible rating or may
affect the overall rating.
How to Apply
All applicants are encouraged to apply online. To apply for this
position, you must complete the full questionnaire and submit the
documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (ET)
on 05/25/2023 to receive consideration. To preview the
questionnaire click
https://apply.usastaffing.gov/ViewQuestionnaire/11951766.
NOTE: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing
date.
To verify your application is complete, log into your USA JOBS
account, https://my.usajobs.gov/Account/Login, select the
Application Status link and then select the more information link
for this position. The Details page will display the status of your
application, the documentation received and processed, and any
correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus
scan process. To return to an incomplete application, log into your
USA JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be
incomplete.
Agency contact information
Karissa Basham
Phone
719-235-8259
Email
karissa.basham@va.gov
Address
Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531
US
Next steps
Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the
review is complete, a referral certificate(s) is issued and
applicants will be notified of their status by email. Referred
applicants will be notified as such and may be contacted directly
by the hiring office for an interview. All referred applicants
receive a final notification once a selection decision has been
made.
You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications.
Information regarding your application status can be found in the
USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a
condition of employment and a requirement for all Department of
Veterans Affairs Health Care Personnel (HCP). It is a requirement
that all HCP to receive annual seasonal influenza vaccination or
obtain an exemption for medical or religious reasons. Wearing a
face mask is required when an exemption to the influenza
vaccination has been granted. HCP in violation of this directive
may face disciplinary action up to and including removal from
federal service. HCP are individuals who, during the influenza
season, work in VHA locations or who come into contact with VA
patients or other HCP as part of their duties. VHA locations
include, but are not limited to, VA hospitals and associated
clinics, community living centers (CLCs), community-based
outpatient clinics (CBOCs), domiciliary units, Vet centers and
VA-leased medical facilities. HCP include all VA licensed and
unlicensed, clinical and administrative, remote and onsite, paid
and without compensation, full- and part-time employees,
intermittent employees, fee basis employees, VA contractors,
researchers, volunteers and health professions trainees (HPTs) who
are expected to perform any or all of their work at these
facilities. HPTs may be paid or unpaid and include residents,
interns, fellows and students. HCP also includes VHA personnel
providing home-based care to Veterans and drivers and other
personnel whose duties put them in contact with patients outside VA
medical facilities.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: usagov, Pensacola , Medical Support Assistant, Healthcare , Pensacola, Florida
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