Customer Care Manager - Full Time - Homecare

Company: BrightStar Care
Location: Pensacola
Posted on: February 17, 2026

Job Description:

Job Description Job Description Customer Care Manager – Starting Salary $40,000 BrightStar Care of Pensacola is hiring a Customer Care Manager to support daily office operations and ensure excellent service for our clients, families, and field staff. This role focuses on scheduling, customer care coordination, and maintaining smooth day-to-day operations in a fast-paced home care environment. Responsibilities What You’ll Do Lead the customer care process, policies, and procedures Coordinate and schedule field staff for private duty and medical staffing clients Manage unstaffed shifts to optimize caregiver availability and reduce overtime and lost revenue Serve as the primary point of contact for clients, families, and field staff Handle high-volume phone calls and inquiries Supervise, educate, and coach field staff as directed Oversee the client and caregiver touchpoint process and report results Maintain accurate records, reports, and documentation Why BrightStar Starting salary of $40,000 $450 weekly on-call bonus Full-time, stable office position Supportive team environment Meaningful work supporting high-quality patient care Required Skills What You Need High School Diploma (required) 1 year of experience in a home health, hospital, or medical staffing environment (highly preferred) 1 year of CNA or caregiver experience (highly preferred) Strong communication skills with a professional and empathetic approach Strong problem-solving skills with the ability to think creatively Valid driver’s license and proof of auto insurance All prospective employees must comply with Florida AHCA background screening requirements. Educational information regarding the Care Provider Background Screening Clearinghouse can be found at: https://info.clearinghouse.com E-Verify & Disability Accommodation BrightStar Care participates in E-Verify. For individuals with disabilities who need assistance during the application or interview process, please email BrightStarHR@brightstarcare.com . Equal Opportunity Employer BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, gender identity, national origin, veteran status, or any other protected status.

Keywords: BrightStar Care, Pensacola , Customer Care Manager - Full Time - Homecare, Healthcare , Pensacola, Florida