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Customer Sales & Service Representative I

Company: Mediacom
Location: Pensacola
Posted on: October 14, 2020

Job Description:

General Responsibilities: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. Specific Responsibilities: ? Interact with customers by telephone, as well as e-mail, mail and fax. ? Answer customer inquiries and solve problems regarding billing, services, and products. ? Assess customer needs and interests in order to present Mediacom products and services. ? Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. ? Exceed or maintain minimum sales,quality and productivity standards. ? Demonstrate courtesy and patience in customer relations. ? Troubleshoot basic service issues and schedule on site service calls when necessary. ? Receive and process customer payments. Preferred Skills/Experience: ? Entry level; 1-2 years prior work experience in customer facing or technical role preferred. ? High school diploma required, Associates/Bachelors Degree preferred. ? Effective communication skills. ? Data entry and computer experience. ? Ability to work evenings, weekends and holidays. ? Ability to work overtime when needed. ? Ability to sit for extended periods of time. EOE m/f/v/d Contact Email: (see below) Keywords: Customer Service, Call Center

Keywords: Mediacom, Pensacola , Customer Sales & Service Representative I, Hospitality & Tourism , Pensacola, Florida

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