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Customer Service

Company: New York Life Insurance Co
Location: Pensacola
Posted on: April 9, 2021

Job Description:

A career at offers many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial security. Its a career journey you can be proud of, and youll find plenty of support along the way. Our development programs range from skill-building to management training, and we value our where all voices can be heard. Recognized as one of Fortunes Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and service, supported by our .It all adds up to a rewarding career at a company where doing right by our customers is part of who we are, as a mutual company without outside shareholders. We invite you to bring your talents to New York Life, so we can continue to help families and businesses Be Good At Life. To learn more, please visit , our and the page of .Role Summary: New Business ProcessingPrimary Responsibilities

  • Provide excellent day-to-day customer service to agents, clients, and Field Management, either in person, over the phone, or through electronic communication
  • Coordinate underwriting requirements by interacting with agents, clients, outside medical vendors, and underwriters
  • Assist with workflow of applications for life products, annuities, contract changes, policy billing and initial and downstream accounting entries related to the new business process
  • Answering incoming calls, greeting customers and potential agent candidates may be requiredQualifications
    • Associates, or Bachelors degree preferred, or equivalent years of related experience
    • The ideal candidate should have 2 or more years of customer service and administrative experience
    • Strong computer skills with proficiency in the Microsoft Office Suite
    • Demonstrated ability to multitask effectively
    • Strong written and verbal communication skills requiredTraining & DevelopmentCustomer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.Shift InformationThis is a full-time position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM 5:00 PM during the work week.SalaryCompetitive full-time base salary, overtime eligibility plus target bonusBenefitsPaid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment ProgramCareer OpportunitiesNew York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.Please note: This role requiresFINRA licensedand/or FINRA Associated Person pre-hire fingerprinting.EOE M/F/D/VIf you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.Job Requisition ID:83349

Keywords: New York Life Insurance Co, Pensacola , Customer Service, Hospitality & Tourism , Pensacola, Florida

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