Customer Service Representative
Company: LandrumHR
Location: Pensacola
Posted on: January 21, 2023
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Job Description:
Customer Service Representative An excellent local utility
company based out of Pensacola is looking to bring in a hardworking
and reliable Customer Service Representative to join their team and
help complete a variety of manual tasks with a friendly crew. This
is an excellent opportunity for someone who is looking for steady,
full-time work with a company that looks after its employees and
has potential progression routes for the right people. What you'll
be doing: --- Responds to requests for information and service from
customers and the general public regarding services. --- Answers
incoming calls and provides requested information immediately or
forwards to the appropriate source of information. --- Retrieves,
enters, and updates information from computer databases and
informational web pages. --- Assists customers with inquiries or
problems related to programs and services by asking questions to
determine customer needs; determines the critical nature of the
request and if immediate action is required --- Observes and
complies with departmental policies and procedures, customer
service quality standards and compliance guidelines. ---
Establishes and terminates services for customers. --- Oversees,
directs, and trains other customer service staff in various
customer service duties. --- Performs other related duties as
assigned. What you'll bring to the job: --- Graduation from high
school or equivalent; and --- Two (2) years of experience in
customer service (i.e. assisting customers in initiating services,
responding to inquiries and dealing with delinquent accounts.) ---
Possession of an appropriate driver license for equipment operated
and any license, training or certification required by law or
regulation to complete assigned tasks --- Knowledge of standard
customer service delivery practices and procedures sufficient to be
able to process various types of phone/email contacts associated
with customer service duties. --- Knowledge of basic principles and
practices of clerical accounting and billing. --- Knowledge of
pertinent Federal and State laws and City ordinances related to the
area in which the employee is to be assigned. --- Ability to
analyze situations objectively and make sound judgments and
recommendations. --- Ability to organize and interpret data and
write reports. --- Ability to operate standard office equipment.
--- Ability to make simple mathematical computations. --- Ability
to express oneself clearly and concisely, both orally and in
writing. --- Ability to establish and maintain effective working
relationships with associates and the general public. --- Ability
to multi-task and to organize work to ensure timely completion of
assignments. What's in it for you: --- Starting wage of $14.00/hour
--- Regular shift pattern Monday through Friday, 8 am - 5 pm ---
Supportive and friendly working environment --- After meeting the
qualification requirements, employees are offered through
LandrumHR: Health, Dental, and Vision Insurance and matching 401k
LandrumHR Workforce Solutions does not discriminate based on race,
color, religion, sex, national origin, age, disability, veteran
status, sexual orientation, gender identity, marital status,
pregnancy, genetic information or any other characteristic
protected by law. It is our intention that all qualified applicants
are given equal opportunity and that employment decisions be based
on job-related factors.
Keywords: LandrumHR, Pensacola , Customer Service Representative, Hospitality & Tourism , Pensacola, Florida
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