Lead Customer Services

Company: The MasTec Companies
Location: Pensacola
Posted on: May 16, 2023

Job Description:

Company SummaryMasTec Professional Services provides results-driven engineering, design, and integrated services to the power, oil & gas pipeline, and gas distribution industries. With a genesis in construction and a skilled team of multidiscipline engineers and project management professionals, we deliver end-to-end solutions for infrastructure projects across the country. Committed to excellence in every aspect of our work, we create collaborative partnerships with our clients by building trust and consistently delivering the highest standards of performance.MasTec Professional Services Company is a subsidiary of MasTec, a certified Minority-Controlled Company by the National Minority Supplier Development Council (NMSDC).Job SummaryThe Lead Customer Service Specialist manages a team of 10 - 20 Customer Service Specialist in completing daily tasks related to customer communication and easement acquisition. In addition, they must understand engineering plans and interpret the job details. This position is responsible for the production of the Customer Service Specialist team. Work with personnel from other departments and outside customers daily.Oversee the functions and all work associated with the of Customer Service aspect of the project and the assigned team.Ensure all documents (easements, JBs, etc.) are obtained and completed accurately.Handle customer escalations.Participate in customer (FPL) update meetings.Track employee hours and submitting in a timely manner.Responsible for reporting work completed (contract units) for each employee.Train new hires to learn the project and best practices.Assign new jobs and manage workload among team.Maintain on-going communication with internal team, FPL, and property owners throughout all stages of the project.MinimumHigh School Diploma or equivalent combination of related education and experience.Associates Degree.Experience Minimum of two (2) years customer service experience required, preferably in a construction or project environment.PreferredExpert ability to project professional image and provide excellent customer service.Expert ability to establish and maintain credibility and interpersonal relationships with diverse group of individuals.Expert ability organizational and planning skills attention to detail productive without compromising quality.Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations.Physical Demands and Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).Equal Employment Opportunity:The Company's policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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