Cocktail Server - Pool
Company: Bally's Corporation
Location: Biloxi
Posted on: May 2, 2024
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Job Description:
DescriptionServes drinks to guests in a timely fashion and
attentive to guests, making them feel welcomed at all times.
Principal Duties & Responsibilities:
Observes guests to respond to their needs.Follows alcohol awareness
procedures regarding company's responsible beverage service,
monitors guest consumption, and intervenes as needed according to
guidelines.Takes beverage orders and communicates it to
bartender.Assists in the preparation of drinks and presents drinks
to guests.Serves both alcoholic and non-alcoholic beverages to
casino guests.Requests ID from customers when legal age is
questionable.Removes empty or dirty glasses and bottles and returns
them to bar or kitchen.Keeps service area stocked and
cleaned.Provides fast, exceptional service and receives
satisfaction comments on internal shops.Handles money according to
procedure and secures all monies at the end of each shift.Maintains
quick and prompt service while maintaining a smile.Maintains round
times of 20 minutes or less on Casino Floor for drink
service.Carries full trays of no more than 20 drinks on
tray.Adheres to department and property policies and
procedures.Maintains knowledge of property information, including
memorabilia.Serves as an ambassador of goodwill while working and
at guest and public relation functions.Works well with others,
especially beverage servers, bartenders, barbacks, beverage
supervisor, and slots supervisor. Resolves service problems
according to guidelines.Provides personalized service and uses
guest name.Speaks positively when talking with guests and
co-workers.Promotes casino events and programs.Accepts consequences
of not adhering to departmental standards, which may include
discipline up to and including termination.
Knowledge, Skills, and Abilities Required:
High school diploma or general education degree (GED).Must be 21
years of age.Previous experience as a waitress, preferable in a
similar environment.Must be able to communicate clearly and
effectively with all Hard Rockers and guestsPossess excellent guest
service skills.Must be able to read, write legibly, understand and
speak English.Able to work required schedule, which may include
nights, weekends, holidays, and overtime as needed. Able to work
flexible hours and days. Also able to work banquets and special
events.Know or able to learn tray service and cocktail
ingredients.Must meet professional appearance standards as
prescribed by Hard Rock policy.Able to stand and walk for up to
four hours wearing one-inch heels.Able to work in a fast paced and
often crowded environment.Must have basic mathematical skills. Must
be able to add, subtract, multiply and divide. Ability to interpret
a variety of instructions. Must project a professional and positive
image.High energy level.Excellent interpersonal skills.Ability to
deal with people in a manner that shows sensitivity, tact, and
professionalism.
Knowledge, Skills, and Abilities Required:
A. Knowledge: The level of education, experience, and training an
individual must have at minimum to be considered qualified for the
position. B. Skills: Specific skills such as computer usage,
communication, 10-key touch, etc. C. Abilities: The physical
components of the job and how the physical aspect is accomplished.
Does the position require LIFTING 50 pounds, or does it require one
to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or
cart? (Examples: climbing, balancing, stooping, kneeling,
crouching, crawling, reaching, handling, fingering, feeling,
talking, hearing, tasting, smelling, color vision, etc.)
High school diploma or general education degree (GED).Must be 21
years of age.Previous experience as a waitress, preferable in a
similar environment.Must be able to communicate clearly and
effectively with all Hard Rockers and guestsPossess excellent guest
service skills.Must be able to read, write legibly, understand and
speak English.Able to work required schedule, which may include
nights, weekends, holidays, and overtime as needed. Able to work
flexible hours and days. Also able to work banquets and special
events.Know or able to learn tray service and cocktail
ingredients.Must meet professional appearance standards as
prescribed by Hard Rock policy.Able to stand and walk for up to
four hours wearing one-inch heels.Able to work in a fast paced and
often crowded environment.Must have basic mathematical skills. Must
be able to add, subtract, multiply and divide. Ability to interpret
a variety of instructions. Must project a professional and positive
image.High energy level.Excellent interpersonal skills.Ability to
deal with people in a manner that shows sensitivity, tact, and
professionalism.
TrainingAll employees are required to complete mandatory compliance
training within thirty (30) days of hire date, then annually
thereafter. Training marked with an asterisk below must be
completed prior to reporting to their respective work area. The
below courses are required for this position:
Active Shooter Awareness TrainingCounterfeit Currency
PreventionGeneral Employee Safety TrainingHazard
CommunicationResponsible Gaming Awareness TrainingTitle 31
Introduction and OverviewTitle 31 SAR Incident Reporting Awareness
Training*Sexual Harassment Awareness for FrontlineTRMG Title 26 &
Form 8300 for Non-Casino Departments *Prevent Human Trafficking
Working Conditions
Physical Demands How Often Environmental Conditions How
OftenStanding C Extreme Cold RWalking C Extreme Heat OSitting R
Temperature Changes OLifting C Wet RCarrying C Humid OPushing O
Noise CPulling O Vibration RClimbing O Hazards OBalancing O
Atmospheric Conditions OStooping O Cigarette Smoke CKneeling O
Crouching O Crawling R Reaching C Handling C Grasping C Feeling C
Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination
C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per
shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does
not exist as regular part of job)
Please check the physical strength of the job from the categories
listed below.
_____ Little physical effort_____ Light work__X__ Medium work_____
Heavy work_____ Very heavy workQualifications
Skills
Keywords: Bally's Corporation, Pensacola , Cocktail Server - Pool, Hospitality & Tourism , Biloxi, Florida
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