Assistant Manager I (43378)
Company: Goodwill Gulf Coast
Location: Saraland
Posted on: April 5, 2026
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Job Description:
Description GOODWILL GULF COAST Job Description TITLE: Assistant
Manager DATE WRITTEN: 7/2020 DEPARTMENT: Donated Goods SUPERVISED
BY: Store Manager or Manager in Training SUPERVISES: Store
Employees, participants/trainees STATUS: Hourly Mission
Contribution: To ensure the efficient and cost effective operation
and stewardship of the Goodwill retail store to maximize
profitability and increase employment and/or training
opportunities. Function: Under the team leadership of the Director
of Store Development or the Store Manager, the Assistant Manager is
responsible for all aspects of operating a donated goods retail
store. Essential Functions: Ensures World Class donor and customer
service. Trains, develops, supervises and evaluates team members
within the framework of Goodwill policies and procedures and job
descriptions. Must be able to conduct hands-on training and be
proficient and meet the physical requirements in the performance of
every store job. Must be a hands-on leader, personally involved in
every area of the operation of the store. Operates the retail store
within budgeted expense to revenue ratios and donor value. Meets
daily sales and processing goals. Responsible for good stewardship
of all donations, through proper handling and processing of
incoming donation flow in and out of the retail store in accordance
with Agency policies and procedures. Personally checks the WESA
reports, and register journals. Routinely audits register tills
during business hours. Ensures there are individual cash drawers
for all cashiers and that cash is counted before a cashier’s shift
begins and after the shift ends. Manages payroll to meet sales and
profit goals. Responsible for the review, audit and approval of
time sheets. Responsible for securing assistance and/or manpower to
meet the maintenance needs of the store. Responsible for the
security and safety of the store. Reports all accidents and
injuries of team members, trainees, and customers and reports any
safety, security, unusual incidents or loss prevention issues to
the Risk Management Department immediately. Responsible for
ordering and maintaining supplies and all other agency property in
a secured manner in accordance with established budget and Agency
practices. Ensure the following statistical counts are completed in
an accurate and timely manner: Donor counts n Bank deposits Cash
counts n Apparel hang counts Rotation counts Salvage Works with the
Director of Risk Management to maintain compliance with Commission
on Accreditation of Rehabilitation Facility standards. Keeps
abreast of product knowledge, industry trends, and competitive
pricing through comparative shopping of competitors (e.g. full or
discount retail, consignment, and second-hand thrift. Ensures the
goods are sized, colorized, barbed, tagged, and on the proper
color/date rotation at all times. Ensures rotation and markdowns
are taken according to guiding principles. Performs assigned duties
and management responsibilities within the framework of our
Mission, Vision, Core Values and Guiding Principles. Attends
in-service and related training as assigned by Store Manager,
Director or VP. May be asked to participate in activities and
events that promote and/or generate revenue for the agency.
Performs other duties as assigned by Store Manager. Skills,
knowledge and abilities: (these are required to enable job holder
to perform the essential functions of the job). Must be able to
interact cordially and productively with a variety of people. Must
be able to market Goodwill and explain the mission to the general
public. Ability to use Word, Excel and Outlook required as well as
ability to use other office equipment. Must be able to take
initiative and work well with little supervision. Must possess
excellent organizational and communication skills. Must be able to
keep information confidential. Must be able to read, write and
communicate clearly in English. Must be able to maintain an
effective working relationship with, and among employees while
motivating them to their best performance. Must be able to work a
flexible schedule, on short notice, including nights and weekends,
and regularly in excess of 40 hours per week. Ability to function
in a hectic work environment with occasional periods of high
stress. Experience and Education Requirements: Experience in
business (retail) setting. High School Diploma or GED required.
Associate’s Degree in business or related field or a Bachelor’s
degree preferred. Basic computer skills. Minimum of two years of
management/supervisory experience preferred. Strong leadership,
interpersonal and communication skills. Experience training
individuals with disabilities and low socio-economic team members.
Strong problem-solver and decision-maker. Physical Requirements:
Able to bend, reach and stand for extensive periods of time and
lift up to forty pounds. May be required to lift heavier
goods/items with the assistance of another team member. Able to
perform tasks that require repetitive motion; i.e., tagging or
hanging clothes. Manual dexterity is required. Working Conditions:
Frequent physical exertion; exposure to unfit donated goods;
regular travel throughout the Gulf Coast area. Critical Performance
Factors: Donor Value Budgeted Sales vs. Actual Sales Budgeted
Profit vs. Actual Profit Sales per Labor Hour Transaction Value
Customer Service Retention Safety/Accident Prevention Image
Qualifications Employee Benefits: Competitive Salary Paid Time Off
Medical, Dental, Vision Insurance 401(k) retirement savings plan 5%
employer matching Employer paid Long-term Disability and
Life/AD&D Insurance Supplemental Insurances available
Keywords: Goodwill Gulf Coast, Pensacola , Assistant Manager I (43378), Hospitality & Tourism , Saraland, Florida
