Voice Engineer III/IV (Microsoft Teams)

Company: Navy Federal Credit Union
Location: Pensacola
Posted on: September 11, 2023

Job Description:

Overview
Engineering role requiring expertise in unified communications, cloud voice technologies, Microsoft Teams, Oracle SBC, SIP protocol, and tier 3-4 operational support. Significant experience supporting unified communications in large enterprise environments. To provide technical direction and engineering support for projects and infrastructure. Develop and maintain advanced functional knowledge of evolving voice and network engineering industry technologies/competition, concepts, and trends.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
--- Full life-cycle project management
o Establish and lead project teams
o Develop project plan/scope/schedule/cost/communications
o Procure and/or manage resources/timelines/deadlines/quality
o Risk, Issue and Change management
o Ensure successful project implementation
o Scope of responsibility
--- Lead, guide and mentor less experienced staff
--- Provide input and make budgetary recommendations regarding staffing and equipment
--- Apply engineering principles into the design and enhancement of new and existing systems
--- Document new system components, or modifications to existing components
--- Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices
--- Perform engineering tasks and assignments in support of business needs
--- Perform engineering technology research, procurement, deployment, and configuration for new and modified systems
--- Provide technical leadership in the architecture discipline and development of information technology solutions
--- Present clear, organized and concise information to all audiences through a variety of media to enable effective business decisions
--- Perform other duties as assigned
Qualifications
--- Bachelor's Degree in Business Administration, Information Technology or the equivalent combination of training, education, and experience
--- Advanced hands-on experience and knowledge with Microsoft Teams Voice and Direct Routing
--- Advanced hands-on experience with the SIP protocol and analyzing call flows
--- Advanced hands-on telephony experience within MS Teams, Oracle SBC/ECB, and/or AT&T routing of Universal/International Toll-Free routing
--- Significant hands-on experience and knowledge with Cloud providers (Azure, Google Cloud, AWS)
--- Significant hands-on experience with cloud contact center technologies
--- Significant hands-on experience integrating Oracle SBC/ECB and MS Teams platforms
--- Significant hands-on experience Oracle SBC network design, configuration, support, and maintenance
--- Strong proficiency with direct routing, E.164 dial plans, e911, SIP Trunking, PowerShell scripting, and MS Teams routing policies
--- Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions
--- Ability to quickly adapt to changes in process, requirements, goals, and organizational change
--- Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
--- Improves systems by studying current practices, designing modifications. Recommends controls by identifying problems; writing improved procedures.
--- Prepares technical reports by collecting, analyzing, and summarizing information and trends.
--- Ability to learn and lead development of technical specifications
--- Provides engineering support for large-scale 24x7 operational environment, including off-hours
--- Working knowledge of engineering discipline
--- Advanced database and presentation software skills
--- Advanced research, analytical, and problem solving skills
--- Advanced verbal and written communication skills
--- Advanced word processing and spreadsheet software skills
--- Effective organizational, planning and time management skills
--- Effective skill exercising initiative and using good judgment to make sound decisions
Desired Qualifications
--- Relevant industry certifications (such as Microsoft 365 Certified: Collaboration Communications Systems Engineer or Microsoft 365 Certified: Teams Voice Engineer)
--- Strong Genesys framework experience (configuration and implementation)
--- Proficient with Genesys CCpulse , GAX (Genesys Administrator Extension), GA (Genesys Administrator) & Kazimir
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA Heritage Oaks Drive, Pensacola, FL Security Drive, Winchester, VA 22602
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
--- Military Times 2022 Best for Vets Employers
--- WayUp Top 100 Internship Programs
--- Forbes 2022 The Best Employers for New Grads
--- Fortune Best Workplaces for Women
--- Fortune 100 Best Companies to Work For
--- Computerworld Best Places to Work in IT
--- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
--- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Pensacola , Voice Engineer III/IV (Microsoft Teams), IT / Software / Systems , Pensacola, Florida