Technical Quality Analyst
Company: VirtualVocations
Location: Pensacola
Posted on: September 20, 2023
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Job Description:
A company is looking for a Technical Quality Analyst to support
their customers' technical help desk functions.
Key Responsibilities:
Audit recorded help desk calls
Analyze sessions for adherence to policies and procedures and the
use of soft skills
Provide clear and concise written feedback on the analysis
Required Qualifications:
1 year experience in a position that requires independent
problem-solving and reasoning
Customer service knowledge
Proficiency with MS Word and Excel
High school diploma or GED required. An associate or bachelor's
degree is highly desired
Must be proficient in speaking, reading, and writing in English
Keywords: VirtualVocations, Pensacola , Technical Quality Analyst, IT / Software / Systems , Pensacola, Florida
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