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Navy Federal Credit Union: Isd Support Lead Iv (Senior Network Engineer)

Company: Navy Federal Credit Union
Location: Pensacola
Posted on: September 2, 2020

Job Description:

YOUR LIFE'S MISSION: POSSIBLEYou have goals, dreams, hobbies and things you’re passionate about.What’s Important to You Is Important to UsWe’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.Don’t take our word for it.FORTUNE 100 Best Companies to Work For®Computerworld® Best Places to Work in ITFORTUNE® Best Workplaces for MillennialsForbes® America’s Best EmployersPEOPLE® Companies That CareIND123Basic PurposeTo serve as the most senior technical subject matter expert for an assigned area delivering the most complex operational support to the organization. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Lead a support team that may or may not be matrixed.ResponsibilitiesProvide comprehensive day-to-day operational support Oversee and coordinate recovery operations in the event of operational failure Recommend, develop, and maintain complete and accurate documentation for supported environments Lead and coordinate availability and performance monitoring activities and execution of scheduled maintenance activities Provide technical support and troubleshooting Perform analysis of applications and enhancements for process improvement or re-engineering Coordinate, document and evaluate unit testing for software defects Ensure compliance with NFCU’s ISD standards, practices and processesInitiate and prioritize multiple activities for assigned support area for completion of functions Perform root cause analysis to identify and resolve recurring technical problems Coordinate integration of solutions with existing applications; identify and resolve existing and potential conflicts to ensure compatibility Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization Perform engineering technology research, procurement, deployment, and configuration for new and modified systems Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)Ensure clear, concise and effective communication of material Lead, guide and mentor less experienced staffPerform related duties as assignedQualificationsBachelor’s degree in Information Technology, or related field, or the equivalent combination of education, training, and experienceExpert knowledge of development and/or operations framework methodologies, including Information Technology Infrastructure Library (ITIL), Systems Development Life Cycle (SDLC), etc.Extensive experience in Information Technology operations performance, reliability, and availability metricsAdvanced knowledge of banking/financial industry standards and practicesExpert skill troubleshooting and resolving technical problems Expert research, analytical, and problem solving skills Expert skill presenting findings, conclusions, alternatives and information clearly and concisely Expert skill in producing desired results and achieving goals and objectives Expert exercising initiative and using good judgment to make sound decisions Expert organizational, planning and time management skills Extensive experience in working with all levels of staff, management, stakeholders, vendors Expert skill interacting with staff, management, stakeholders and vendors diplomatically and tactfullyExpert verbal and written communication skills Expert database, word processing, spreadsheet, and presentation software skillsExtensive experience in leading, guiding and mentoring others Information Technology Infrastructure Library (ITIL) CertificationDesired: Enterprise Data Center Experience (ACI)Hours: *Monday Friday 8am-4:30pm CST with occasional overtime and flexibility due to business need*Equal Employment OpportunityNavy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Pensacola , Navy Federal Credit Union: Isd Support Lead Iv (Senior Network Engineer), Other , Pensacola, Florida

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