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Senior General Manager

Company: Vacasa
Location: Pensacola
Posted on: September 12, 2020

Job Description:

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America. Today, we’re one of the fastest-growing vacation rental companies in the world—thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we’re looking for

Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as a Senior General Manager. The Senior General Manager is part of our leadership team for Operations helping to shape our organization to usher our diverse and geographically dispersed field staff to success. You are responsible for identifying leaders, coaching and growing your team into a strong unit that can manage to KPIs and understand where better efficiency can be gained while balanced against a focus on quality. Above all else, you will be a strong leader who drives your team to create an amazing owner, guest, and employee experiences.

What you’ll do

Oversee operations in Florida's Panhandle, managing a specific portfolio of properties

Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for

Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency

Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis

Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures

Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets

Conduct regular inspections prior to guest and owner arrivals

Occasional need to perform housekeeping and maintenance duties

Traveling between worksites is frequent and this person will need their own reliable transportation.

Partner and assist your Business Development Representative when new units join the portfolio

Establish and maintain open, collaborative relationships with fellow regional team members and upper management team

Provide cross-coverage for your team when necessary

Skills you’ll need

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Availability to work Sunday through Saturday, early mornings and evenings as needed.

Professional in all forms of communications such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Highly responsive and reliable

Strong attention to detail

Prior hospitality experience a plus

Adhere to all company policies and procedures

What you’ll get

Health/dental/vision insurance—100% coverage option

401K retirement savings plan with immediate 100% company match on the first 6% you contribute

Flexible vacation time

Paid sick days and holidays

Paid parental leave after one year of tenure

Employee discounts and vacation rental credits for use at select Vacasa properties

All the equipment you’ll need to be successful

Are you legally authorized to work in the United States?  *

Will you now or in the future require Vacasa to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called “sponsorship” for an employment-based visa status  *

When you hear the name Vacasa, what 3 words, ideas or concepts come to mind?  *

From your previous work experience, tell us about something that you accomplished, are most proud of or you can bring to Vacasa?  *

As you will need to travel to various sites, do you have a personal vehicle to travel to these locations?  *

Have you ever worked for Vacasa in the past?  *

If yes, when and which department did you work for Vacasa?

What is the salary range that you are expecting for this role?  *

How did you hear about us?  *

Referred by:

LinkedIn Profile:

APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above.  *

Are you 18 years of age or older?  *

We want our associates, guests and owners to be safe. We have instituted a mask / face covering policy. Are you comfortable wearing a mask and/or other personal protective equipment in accordance with that policy when working in an area that is accessible to others?  *

U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Vacasa are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:


Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision


Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety



Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Vacasa, Pensacola , Senior General Manager, Other , Pensacola, Florida

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