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Systems Operator

Company: Leidos
Location: Pensacola
Posted on: November 20, 2020

Job Description:

Description Job Description Job Description Leidos Health has a new opportumnity for a Systems Operator that will be responsible to provide hardware and applications front-line support to AHLTACHCS end users and interact with network services, software systems engineering andor applications development to restore service andor identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed. Primary Responsibilities Under close supervision performs first line technical support to AHLTACHCS customers with questions regarding account administration, distribution of software and documentation, applications, system, and network status. May answer simple technical or functional questions and perform minor troubleshooting regarding use of CHCS and AHLTA. Uses established detailed guidelines and assists higher level technicians with on-site installations. Provides support to users in helping them navigateuse software applications and troubleshootresolve problems. If unable to handle requests, collects and documents necessary information for the appropriate specialist, higher level personnel or tiered support. Follows detailed administrative procedures and processes support requests accurately and in a timely manner. Acquires and maintains knowledge of existing MHS clinical systems and new systems in order to provide accurate assistance. Attends training sessions as required (DoD, Service, MTF, andor Corporate). Participates in special projectsdata calls as required, under close supervision, that enhance the quality or efficiency of the Support service. Basic Qualifications High School Diploma or equivalent and less than 1 year of experience. Must be able to obtain ADP II clearance. Comptia Security certification within 6 months of hire. External Referral Bonus Ineligible Potential for Telework No Clearance Level Required ADP2 IT2 Travel No Scheduled Weekly Hours 40 Shift Day Requisition Category Professional Job Family Systems Administration Leidos is a Fortune 500 Registered information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately 11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com httpwww.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here httpswww.leidos.comcareerspay-benefits . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to mailto . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Keywords: Leidos, Pensacola , Systems Operator, Other , Pensacola, Florida

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