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Mate - American Queen Steamboat Company

Company: Hornblower
Location: Pensacola
Posted on: June 7, 2021

Job Description:


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The Mate is part of the US Coast Guard licensed navigational watch team in additional to being part of the overall deck crew management team. The Mate is the second license on watch while underway with the primary responsibility to provide support to the Pilot in way of safe navigation of the vessel.

Essential Duties & Responsibilities:

  • Responsible for the safety & well-being of all passengers, crew and the vessel
  • Stand the navigational watch in the Pilothouse as the second license on duty
  • Provide support to the Pilot to ensure safe navigation of the vessel; this includes but is not limited to:
  • Checking bridge, power line & all vertical clearances
  • Checking lock queues & notifying the lock of the vessel ETA
  • Checking river stages, weather and other conditions that may affect the vessel
  • Making security calls to scheduled ports of call
  • Boat handling, steering & maneuvering as directed by the Master or Pilot
  • Vessel traffic coordination
  • Act as On Scene leader in all emergency response situations
  • Respond to all Emergency Situations & General Alarms in accordance with the Station Bill
  • Responsible for well-being of all passengers and crew onboard the vessel
  • Conduct security sweeps of landings
  • Assist in deck management for landings, departures and locks as needed
  • Check moorings, gangways, safety cones, railings, etc. once landing is made to ensure all is safe for passenger use
  • Ensure pertinent departmental issues are communicated up & down the Chain of Command
  • Responsible to properly communicate all pertinent issues (including but not limited to personnel, departmental relations, vessel condition, etc.)
  • Perform regular periodic inspections on general vessel safety & condition
  • Ensure all life safety equipment, fire extinguishers, etc. are in place, in proper working order and possess current inspection certificates
  • Provide support as need to the Chief Mate
  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results

Requirements & Qualifications


  • HS Diploma or Equivalent Required
  • Bachelor's Degree from maritime academy or in a related field preferred
  • Professional Certification(s) or License:
  • USCG Merchant Marine Credential - Minimum Mate - Any Gross Tons
  • Valid Transportation Worker Identification Credential (TWIC)
  • FCC Marine Radio Operators License (preferred)
  • Radar Endorsement (Rivers, Inland or Unlimited)
  • Valid Transportation Worker Identification Credential (TWIC) - if applicable, and/or ability to obtain and maintain
  • Valid MMC
  • Valid Driver's License
  • Copy of DD214, if Veteran status

Skills & Abilities:

  • Excellent verbal and written communication skills
  • Ability to interact with guests & crew in a pleasant and professional manner
  • Must possess leadership & management qualities with the ability to give employees clear instructions & direction.
  • High degree of proficiency in hand/eye coordination and depth perception
  • Computer literate with skills in Word, Excel and PowerPoint
  • Shiphandling & Z Drive experience is preferred


  • At least one year of experience in a closely related maritime position with supervisory experience
  • Educational background may be considered to compliment the requirements for hands on experience
  • Passenger vessel industry experience preferred


  • Must be at least 21 years of age.
  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Our Values-RESPECT

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences - not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

  • We treat others - guests and fellow crew members alike - with Respect, by fostering a diverse and inclusive environment.
  • We are stewards of the Environment through practicing conservation, protection and education.
  • We believe in Safety First by creating and maintaining a safe and secure workplace.
  • We are Professional, and will demonstrate that in the following ways:
  • We are on time - to start and stop - and we come prepared.
  • We make objective data- and logic-based decisions with limited emotion.
  • We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

  • We Exceed expectations, embracing these principles:
  • As employees, we expect to win, but always prepare and passionately compete like an underdog.
  • We strive to innovate and reinvent, always looking forward and not stuck in the past.

  • We value Communication, by following guiding principles:
  • We listen to each other - fellow crew members and guests - and are responsive, vehemently following the 24-hour rule.
  • We are transparent and efficient in our processes and do not entertain politics and bureaucracy.

  • Teamwork helps drive us towards success, and together we embody teamwork by:
  • We function as a team, playing our role and trusting our teammates.
  • We work hard but have fun and don't take ourselves too seriously.
  • And most importantly, we take the time to recognize and celebrate our successes together under the Hornblower family!


American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.

Keywords: Hornblower, Pensacola , Mate - American Queen Steamboat Company, Other , Pensacola, Florida

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