Part Time/ Intermittent ID Card Specialist (PA II), NAVY ICA
Company: Magellan Health
Posted on: May 11, 2022
Provides professional military personnel support services to the
U.S. Navy's Identification Card Administration (ICA) program at
Navy installations designated as Defense Enrollment Eligibility
Reporting System (DEERS) and Real-time Automated Personnel
Identification System (RAPIDS) sites.
- Serves as ID Card/Common Access Card (CAC) customer service
specialist trained and certified by the Defense Manpower Data
- Delivers ID Card services to all personnel assigned to support
customer commands, other military service personnel, retirees and
their dependents, and contractors verified through the Trusted
Associate Sponsorship System (TASS).
- Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal
and ensures inputted data for accuracy and correctness.
- Verifies the identity and eligibility of authorized DoD
beneficiaries, issues DoD Identification Cards and performs DEERS
updates in accordance with DoD regulations and AFI 36-3026.
- Issues and strictly controls Armed Forces identification and
privilege cards for all eligible personnel, (i.e., active duty
military, retired military, 100% Disabled American Veteran (DAV)
and respective dependents and verified contractors.
- Operates and maintains RAPIDS workstations, processes CACs,
assists customers with questions concerning identification card
eligibility, application requirements and DEERS, and answers
- Accomplishes DEERS enrollment and updates for all eligible
beneficiaries, reconciles erroneous DEERS information, performs PIN
resets, verifying and updating PKI certificates, and provides other
ICA services as necessary.
- May also be certified by DMDC as Site Security Manager (SSM)
with responsibility for the safekeeping, storing, and
accountability of the CAC and related consumable materials.
- Maintains RAPIDS equipment within the physical parameters and
configurations established at the time of installation.
- Performs "User Maintenance on RAPIDS equipment.Other Job
Requirements ResponsibilitiesHigh School diploma or equivalent.1+
years' experience in a Customer Service environment.HR background
in one of the following disciplines: Military Pay, Military
Personnel, Travel Claims or Navy Transportation.Substitutions for
HR background can be from similar experience gained in either the
private sector or other Federal Agency.Proficient in both oral and
written communication to communicate effectively and explain
complex actions regarding military entitlements, allowances and
collections.Working knowledge of Microsoft Office Products, i.e.
Word, Excel, Power Point.Working knowledge of standard office
equipment such as computers, electric typewriters, copiers, fax
machines, scanners and other office automation systems.Must be U.S.
citizen and possess favorably adjudicated Tier 3 (NACLC) security
investigation.General Job Information TitlePart Time/ Intermittent
ID Card Specialist (PA II), NAVY ICA GradeWDN_ICA_PAII Work
Experience - Required Work Experience - Preferred Education -
RequiredHigh School Education - PreferredLicense and Certifications
- RequiredLicense and Certifications - Preferred Magellan Health,
Inc. is proud to be an Equal Opportunity Employer and a
Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must
understand, comply with and attest to the security responsibilities
and security controls unique to their position; and comply with all
applicable legal, regulatory, and contractual requirements and
internal policies and procedures.
Keywords: Magellan Health, Pensacola , Part Time/ Intermittent ID Card Specialist (PA II), NAVY ICA, Other , Pensacola, Florida
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