Payments Specialist I

Company: Gulf Winds Credit Union
Location: Pensacola
Posted on: May 15, 2022

Job Description:

Job Type
Full-time

Description
Role:The Payments Specialist works to ensure that operational support for products and services is delivered each day. This position carries out administrative functionality with respect to credit union member services, including but not limited to the operations of debit cards, bill pay, wire transfers, Payigy, share draft posting, share draft errors, ACH postings, Payment Strategies and other functions as needed. Essential Functions & Responsibilities:Performs administrative duties with respect to any assigned operation, checks reports, queues, takes appropriate actions, makes required changes, and adheres to the organization's standard of excellence with all member interactions.
Checks processing daily to ensure posting and other functions are correct. Rectifies any errors and tracks them as necessary. Makes determination on requests for refunds of fees, reopening debit cards, changes, re-issues or other actionable items. Detects problems and coordinates with technical support and vendors as necessary to quickly resolve issues.
Assists members and team members with account issues, transaction research, product functionality, appropriate policies and procedures to be followed, answers questions and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Notifies members and team members of new features, processes and systems available through product changes and updates.Maintains member account information and databases as necessary.
Looks for efficiencies in administration of assigned and related functions, recommends changes to supervisor.
Ensures appropriate records are maintained and required reports are prepared.
Creates and follows procedures, guidelines, and other resources for team members in individual functional area to ensure optimal results. Provides training as necessary in assigned area - through provision of formal training and use of third-party training providers.
Performs other job-related duties as assigned.
Performance Measurements:1. Provides prompt, informed service and support to all members and associates by responding to calls and online communications in accordance with department policy and procedures and adheres to organizational standard of excellence with all member interactions.2. Maintains and develops technical skills and knowledge of all hardware, and software required to enable prompt response, optimal solutions, and excellent service to team.3. Completes administration of assigned function with zero errors.4. Complies 100% with applicable Credit Union policies, procedures and regulations.5. Finds, implements, and recommends efficiencies in all processes.6. Keeps supervisor informed with regular reporting on key operating issues affecting the department.7. Complies with all applicable rules, regulations, procedures and policies, including but not limited to BSA, OFAC and Physical Security. Knowledge and Skills:Experience: Three to five years of similar or related experience. Specific experience may be required in the assigned function, such as debit cards, credit cards, ACH, wire transfers, etc.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Knowledge of industry and Credit Union regulations with respect to assigned job function. Good listening and telephone skills; demonstrated proficiency in Word, Excel, Microsoft Outlook, PC operating systems, peripheral equipment etc. Able to make decisions with minimum information. Ability to read, write, comprehend, and speak English clearly.
Normally expected to work between 8:00 a.m. and 5:00 p.m. but may be required to work nights and/or weekends. Must adhere to safety rules and regulations. Physical Requirements: Light or low amount of physical exertion to include filing and archiving boxes of documentation. May involve lifting of boxes up to 20 lbs. This Job Description is not a complete statement of all duties and responsibilities comprising the position.Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.

Keywords: Gulf Winds Credit Union, Pensacola , Payments Specialist I, Other , Pensacola, Florida