Payments Specialist I
Company: Gulf Winds Credit Union
Posted on: May 15, 2022
Role:The Payments Specialist works to ensure that operational
support for products and services is delivered each day. This
position carries out administrative functionality with respect to
credit union member services, including but not limited to the
operations of debit cards, bill pay, wire transfers, Payigy, share
draft posting, share draft errors, ACH postings, Payment Strategies
and other functions as needed. Essential Functions &
Responsibilities:Performs administrative duties with respect to any
assigned operation, checks reports, queues, takes appropriate
actions, makes required changes, and adheres to the organization's
standard of excellence with all member interactions.
Checks processing daily to ensure posting and other functions are
correct. Rectifies any errors and tracks them as necessary. Makes
determination on requests for refunds of fees, reopening debit
cards, changes, re-issues or other actionable items. Detects
problems and coordinates with technical support and vendors as
necessary to quickly resolve issues.
Assists members and team members with account issues, transaction
research, product functionality, appropriate policies and
procedures to be followed, answers questions and resolves problems
that are within their authority to resolve; refers problems that
are beyond their authority to their supervisor, along with their
Notifies members and team members of new features, processes and
systems available through product changes and updates.Maintains
member account information and databases as necessary.
Looks for efficiencies in administration of assigned and related
functions, recommends changes to supervisor.
Ensures appropriate records are maintained and required reports are
Creates and follows procedures, guidelines, and other resources for
team members in individual functional area to ensure optimal
results. Provides training as necessary in assigned area - through
provision of formal training and use of third-party training
Performs other job-related duties as assigned.
Performance Measurements:1. Provides prompt, informed service and
support to all members and associates by responding to calls and
online communications in accordance with department policy and
procedures and adheres to organizational standard of excellence
with all member interactions.2. Maintains and develops technical
skills and knowledge of all hardware, and software required to
enable prompt response, optimal solutions, and excellent service to
team.3. Completes administration of assigned function with zero
errors.4. Complies 100% with applicable Credit Union policies,
procedures and regulations.5. Finds, implements, and recommends
efficiencies in all processes.6. Keeps supervisor informed with
regular reporting on key operating issues affecting the
department.7. Complies with all applicable rules, regulations,
procedures and policies, including but not limited to BSA, OFAC and
Physical Security. Knowledge and Skills:Experience: Three to five
years of similar or related experience. Specific experience may be
required in the assigned function, such as debit cards, credit
cards, ACH, wire transfers, etc.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential
elements of the job. Work involves much personal contact with
others inside and/or outside the organization for purposes of
giving or obtaining information, building relationships, or
Other Skills: Knowledge of industry and Credit Union regulations
with respect to assigned job function. Good listening and telephone
skills; demonstrated proficiency in Word, Excel, Microsoft Outlook,
PC operating systems, peripheral equipment etc. Able to make
decisions with minimum information. Ability to read, write,
comprehend, and speak English clearly.
Normally expected to work between 8:00 a.m. and 5:00 p.m. but may
be required to work nights and/or weekends. Must adhere to safety
rules and regulations. Physical Requirements: Light or low amount
of physical exertion to include filing and archiving boxes of
documentation. May involve lifting of boxes up to 20 lbs. This Job
Description is not a complete statement of all duties and
responsibilities comprising the position.Gulf Winds is an Equal
Opportunity Employer. Drug Free Workplace.
Keywords: Gulf Winds Credit Union, Pensacola , Payments Specialist I, Other , Pensacola, Florida
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