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Referral Coordinator (Pensacola, FL)

Company: Ascension Health
Location: Pensacola
Posted on: June 18, 2022

Job Description:

We Are Hiring

Do you have experience working with referrals? We are looking for experience in referrals from physicians and patients.

Ascension is hiring Referral Coordinators to join our Pensacola team! You must be located in the Pensacola, FL area

Must have Referral experience

Shifts: MON-FRI, varying shifts available times between 8:00am - 6:00pm. After completion of successful onboarding, this is a remote/work from home position

What You Will Do

Help patients navigate through their health care needs by assisting with referrals, insurance authorizations, scheduling appointments, and answering questions.


+ Confirms insurance coverage via payer portals and determines necessity for pre-authorization.

+ Obtains authorization and processes referrals for services ordered by providers. Schedules appointments as appropriate and within required time and assuring referrals are maintained within appropriate network and/or payer requirement.

+ Remains current on referral policies and procedures, payer requirements, managed care matrix, portals and determines financial responsibility for services to be provided.

+ Communicates with patients, healthcare providers, and third-party service providers regarding insurance coverage and barriers to care.

+ Documents detailed information in the patient medical record and any actions taken regarding authorization status, coverage issues, restrictions and appointment details. Notifies patients and providers of services requested that are not authorized by insurance.

+ Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

+ Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.

+ Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.

+ Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.

+ Coordinate and communicate schedules.

+ Assist with coordination of activities related to insurance pre-certification/authorization.

+ Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.

Other Information:

Complexity of Work: Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.

What You Will Need


+ High school diploma or GED required.

Additional Preferences

Preferred Experience:

+ BLS Provider.

+ 1 year or referral experience

+ Associates or Bachelors preferred.

Why Join Our Team

When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster: is the Law Poster SupplementPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (\_Participation\_Poster\_ES.pdf)

Keywords: Ascension Health, Pensacola , Referral Coordinator (Pensacola, FL), Other , Pensacola, Florida

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