Branch Banker (L)(MLO)
Company: PNC Bank NA
Location: Pensacola
Posted on: June 24, 2022
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Job Description:
Position OverviewAt PNC, our people are our greatest
differentiator and competitive advantage in the markets we serve.
We are all united in delivering the best experience for our
customers. We work together each day to foster an inclusive
workplace culture where all of our employees feel respected, valued
and have an opportunity to contribute to the company's success. As
a Branch Banker, you will strengthen customer relationships with a
defined sales process. You will spend most of your time as a
personal banker, engaging customers in sales conversations in order
to identify appropriate financial solutions. This position, within
PNC's Retail Branch Banking Network, is based in Pensacola, Florida
at the Cordova branch.Job DescriptionAcquires and deepens the
branch customer base through a variety of proactive sales and
service activities. Manages the customer experience by identifying
opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow customer's share of
wallet. Positions PNC solutions to drive new revenue and customer
loyalty.Drives proactive sales conversations through internal and
outbound interactions with a defined sales process including
outbound calling, service to sales, teller interactions,
appointment setting and effective lobby engagement, ultimately
elevating client loyalty. Delivers a full PNC conversation with
every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships as well as community Centers of
Influence to acquire, expand and retain relationships.Creates
customer loyalty and grows customer share of wallet through a
differentiated customer experience. Performs lobby engagement
activities to connect with customers and position PNC products to
meet their needs. Educates customers on options for managing
financial transactions by leveraging technology, tools and
resources.Applies product and procedural knowledge to identify,
mitigate and solve customer problems effectively to drive customer
loyalty.Manages risk through adherence to all policies and
procedures, demonstrating sound judgment within established limits.
Demonstrates a heightened scrutiny to identify and avoid loss.
Participates in branch daily operations, ensuring they are
completed in an efficient and accurate manner.PNC Employees take
pride in our reputation and to continue building upon that we
expect our employees to be:Customer Focused - Knowledgeable of the
values and practices that align customer needs and satisfaction as
primary considerations in all business decisions and able to
leverage that information in creating customized customer
solutions.Managing Risk - Assessing and effectively managing all of
the risks associated with their business objectives and activities
to ensure they adhere to and support PNC's Enterprise Risk
Management Framework.To learn more about this opportunity, please
watch this video.CompetenciesBanking Products - Knowledge of and
ability to provide products and services available through the
retail banking branch.Digital Awareness - Shares, shows and
supports clients on a variety of technological digital and online
tools and resources allowing them to explore solutions to achieve
their financial goals and financial well-being through the PNC
conversation.Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Managing Multiple Priorities - Ability to
manage multiple concurrent objectives, projects, groups, or
activities, making effective judgments as to prioritizing and time
allocation.Matrix Management - Ability to build and use effective
working relationships within own department and across department,
functional, and geographic reporting lines.Problem Solving -
Knowledge of approaches, tools, techniques for recognizing,
anticipating, and resolving organizational, operational or process
problems; ability to apply this knowledge appropriately to diverse
situations.Prospecting. - Knowledge of prospecting principles,
processes and skills; ability to identify and engage potential
customers in the market. Build relationships and create
opportunities. Plan, strategize and target the right industries.
Create value propositions with impact.Retail Lending - Knowledge of
and ability to design and develop retail lending products and
services, manage and evaluate operational processes and procedures
and ensure compliance with local and company policies.Selling. -
Applies knowledge of banking products and services to meet customer
needs and enable them to achieve their financial goals. Identifies
prospecting approaches to identify potential customers and create
opportunities to sell financial solutions and ideas to
customers.Understanding Customer Needs - Knowledge of and the
ability to recognize and be sensitive to the different perspectives
and priorities of different customers.Work ExperienceRoles at this
level typically do not require a university / college degree, high
school diploma or GED, but do require related experience or product
knowledge to accomplish primary duties. Typically requires 1+ years
of related experience.In lieu of a degree, a comparable combination
of education and experience (including military service) may be
considered.EducationNo DegreeAdditional Job DescriptionBenefitsPNC
offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to
PNC.Disability Accommodations Statement:The PNC workplace is
inclusive and supportive of individual needs. If you have a
physical or other impairment that might require an accommodation,
including technical assistance with the PNC Careers website or
submission process, please call 877-968-7762 and select Option 4:
Recruiting or contact us via email at pathfinder@pnc.com. The Human
Resources Service Center hours of operation are Monday - Friday
9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC
provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.California Residents Refer to the
California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Bank NA, Pensacola , Branch Banker (L)(MLO), Other , Pensacola, Florida
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