Customer Relations Representative
Company: Arka
Location: Pensacola
Posted on: September 19, 2022
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Job Description:
Every product you buy needs packaging.We provide the best way
for thousands of eCommerce merchants from Shopify, BigCommerce,
Square, ShipBob, and countless others to get their custom
packaging.---Who we're looking for:--- Is savvy AF when it comes to
their way around a CRM.--- Wants to help merchants succeed.---
Wants to succeed themselves!--- A gritty self-starter ready to step
up to new challenges.------ Looking for someone who has the
capacity to care about people's needs.Responsibilities:--- Develop
a growth strategy focused both on customer satisfaction and
retention--- Conduct research to identify new markets and customer
needs--- Arrange business meetings (online) with prospective
clients--- Promote the company's products/services addressing or
predicting clients' objectives--- Prepare checkout links, quotes,
and other sales material for clients--- Keep records of sales,
revenue, invoices, etc.--- Provide trustworthy feedback and
after-sales support--- Build long-term relationships with new and
existing customers--- Maintaining the CRM database (HubSpot)---
Mining the CRM database for potential clients in the correct
lifecycle stage for conversion--- Meeting customer retention
targets---Requirements:--- Proven working experience--- Ability to
work in a fast-paced & ever-changing environment--- Experience in
customer support is a plus--- Experience in E-commerce/Packaging is
a plus--- Proficiency in MS Office HubSpot expert preferred
(automation, workflow creation etc.) --- Proficiency in English
Market knowledge--- Communication and negotiation skills Ability to
build rapport--- Time management and planning skills
Keywords: Arka, Pensacola , Customer Relations Representative, Other , Pensacola, Florida
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