Network Monitoring-service desk pm
Company: Leidos Inc
Location: Pensacola
Posted on: January 24, 2023
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Job Description:
Description Job Description:We are seeking an industry Network
Monitoring/Service Desk Program Manager to provide vision and
oversight for the integration of government systems including
disparate systems to provide an improved functionality and seamless
operations. The successful candidate will provide senior technical
leadership and coordination with the enterprise Security Operations
Center (SOC) working in a 24x7 operational environment. This
position requires daily interaction with management, security
personnel at customer sites, and government personnel within other
federal agencies. Applicant must be a positive, flexible,
self-starter requiring minimal direct supervision, and able to
excel as a leader in the fast-paced cybersecurity environment.
Exceptional management, communication and interpersonal skills are
a necessity; including the ability to effectively communicate via
written and verbal media. The NOC Manager is responsible for
providing technical oversite and managing the scheduling of SOC
activities and advancing the state of analysis with techniques and
tools.Primary Responsibilities*The Network Monitoring / Service
Desk Program Manager will be responsible to establish and promote
best practices throughout the technical support process*This
position will be in the National Capital Region or Pensacola,
Fl*Provide practical solutions to complex network management
engineering problems*Provide expert setup, configuration, support,
troubleshooting, usage guidance, and training to our engineering
staff for supported tools and infrastructure*Directs staff in
recognizing, identifying, isolating, and resolving problems with
information systems products and services*Ensure compliance with
security procedures for data handling*Participate in planning
sessions for process improvement*Provide recommendations to the
Government on issues/problems identified and reported in trend
analysis*Utilize monitoring, performance analysis, network
management, software and hardware equipment to troubleshoot and
isolate problems, gauge network performance, and trace data and
protocol activity*Develop and execute contingency plans for network
software and hardware failures including isolated and major
outages*Track and analyze trends in Service Desk requests and
generate statistical reports*Identify problems and implement
solutions, identify, recommend, develop, and implement customer
training programs to increase computer literacy and
self-sufficiencyBasic Qualifications
Keywords: Leidos Inc, Pensacola , Network Monitoring-service desk pm, Other , Pensacola, Florida
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