Front Desk Associate

Company: Center for Sight Northwest Florida
Location: Pensacola
Posted on: May 26, 2023

Job Description:

Company Overview:Center for Sight is the largest eye center in northwest Florida, with offices in Pensacola, Gulf Breeze, and Pace that offer full clinic and optical boutique services. Our team of physicians and staff bring a strong blend of experience, empathy and education that enables Center for Sight to offer a full range of clinical, optical, and surgical services. Weve assembled a team of board-certified Ophthalmologists and experienced Optometrists to handle all aspects of eye care; as they provide both general optometry and specialized ophthalmology eyecare, including routine vision exams, detection and treatment of ocular disease, LASIK, and complex ocular surgeries.Position Summary:The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.Responsibilities: Displays high level of professionalism and gives superb customer service Obtains and reviews patient demographic and insurance information for accuracy Verifies insurance and collects copays, co-insurance, and outstanding balances Ensures all patient intake forms are signed and complete Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax Schedules appointments Processes medical record requests per policies and procedures Coordinates with Clinical Staff to ensure optimal patient experienceQualifications:Education: High School Diploma or Equivalent Certificate Required Skills: Minimum 2 years of experience in a medical office/health care setting Minimum 2 years of health care insurance experience Strong computer knowledge and skills with a minimum typing speed of 30 WPM Strong desire to assist others and provide excellent customer service Must be highly dependable and organized Outstanding interpersonal skills An impeccably clean, polished, professional image The ability to learn quickly, retain training, problem solve and think independently Preferred Skills: Understanding of medical terminologyCompany Benefits:We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine (100% company paid) EAP (100% company paid) Group Life/AD&D (100% company paid) STD (100% company paid) LTD (100% company paid) Generous PTO Package 7.5 Paid Holidays Flexible Scheduling Employee Discounts and PerksWe are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Keywords: Center for Sight Northwest Florida, Pensacola , Front Desk Associate, Other , Pensacola, Florida