Summer Associate Internship (Mortgage Member Services Specialist)

Company: Navy Federal Credit Union
Location: Pensacola
Posted on: September 12, 2023

Job Description:

Overview
The Real Estate Lending (REL) Mortgage & Equity Servicing teams service all mortgage and fixed equity loans as well as home equity lines of credit from the time the loans close until they pay off. Our mission is to build a trusted relationship while providing an exceptional servicing experience for our members on what is most likely their largest financial asset. Our teams include Account Servicing, Account Servicing Support, Escrow Servicing, and Financial & Investor Reporting.
Within Account Servicing, the Mortgage Member Services team supports loan maintenance such as ARM rate updates, Streamline Rate Reduction (SRR) modifications, automatic payment programs (Easy Pay, Budget Easy Pay, Flex Drafting), and general member inquiries.
The Summer Associate will set up and maintain records within the Mortgage Servicing Platform (MSP) and assist Member Services in answering mortgage related inquiries and questions regarding active loans for members, internal customers, and third parties.
The Summer Associate Program is a 12-week internship program beginning in May 2024 and ending in August 2024. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2024 or later.
Responsibilities
and update automatic member payment options for mortgage and equity loans.
Process online communication requests to review and update member loans by Navy Federal employees.
Review data reports identifying possible discrepancies in member information and correct them within MSP.
Review and process member requests for expedited equity loan checks.
Review accounts on Budget Easy Pay with funds in suspense and contact members to resolve, review reports of compromised automatic payment accounts, and update accordingly.
Process Home Equity Lines of Credit (HELOC) credit card order requests.
Assist the Mortgage Correspondence team by providing detailed information and responding to member letters and Navy Federal Online Account Access (NFOAA) correspondence and monitor the fax database, and distribute or respond appropriately to faxes received from members.
Perform other duties as assigned.
Qualifications
Effective verbal and written communication skills
Basic skills in performing mathematical calculations and working accurately with numbers
Basic skills in researching, analyzing, and problem solving
Basic skills in interpreting and applying instructions
Effective skills in word processing and spreadsheet software
Ability to work independently and in a team environment
Basic skills in exercising initiative and using good judgment to make sound decisions
Effective skills in organizing, planning, and time management to produce desired results and achieve goals and objectives
Effective in remaining diplomatic and tactful when interacting with staff, management, and vendors
Effective skill in maintaining accuracy with attention to detail and meeting deadlines
Effective skill in examining and interpreting information quickly and accurately
Hours: Monday - Friday 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA Heritage Oaks Dr Pensacola, FL 32526
Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.
About Us
You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
--- Military Times 2022 Best for Vets Employers
--- WayUp Top 100 Internship Programs
--- Forbes 2022 The Best Employers for New Grads
--- Fortune Best Workplaces for Women
--- Fortune 100 Best Companies to Work For
--- Computerworld Best Places to Work in IT
--- Ripplematch Campus Forward Award - Excellence in Early Career Hiring
--- Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Keywords: Navy Federal Credit Union, Pensacola , Summer Associate Internship (Mortgage Member Services Specialist), Other , Pensacola, Florida