Summer Associate Internship (Contact Center Business Intelligence and Data Science)
Company: Navy Federal Credit Union
Location: Pensacola
Posted on: September 15, 2023
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Job Description:
OverviewThe Contact Center Business Intelligence and Data
Science team has four core groupings: Data Operations, Insights and
Data Science, Data Engineering, and Performance Management and
Self-Service.Data Operations enables our division to deliver
business value from our data and its underlying infrastructure.
It's the overall approach to designing, building, moving, and using
our data on-premises and in the cloud.The Insights and Data Science
group focuses on delivering descriptive, exploratory, inferential,
predictive, causal, and mechanistic analysis within the Data
Operations structure. They work directly with the Data Engineering
group to ensure the data is sourced and governed.The Data
Engineering group focuses on designing, developing, and maintaining
data infrastructure tools and platforms under the Data Operations
structure. They source raw data from various sources and transform
it into usable information that data analysts and data scientists
can use to interpret and analyze.The Performance Management and
Self-Service group focuses on Performance Management and the
self-service catalog for the Contact Center. They ensure business
value alignment, strategic alignment, and governance for the
performance management platform for over 5500 users. Additionally,
they manage the Contact Center self-service catalog and ensure
report governance.The Summer Associate will work in a flexible
hybrid or remote manner and may report to one of our campuses in
Winchester, VA or Pensacola, FL. The Summer Associate will work
primarily in the Insights and Data Science group but may also work
cross-functionally with the Data Operations and Performance
Management and Self-Service groups.A possible project for the
Summer Associate would be Signal Detection: Working with senior
analysts and data scientists to develop a framework to detect
signals in business data and automate analysis in a SQL server
environment.The Summer Associate Program is a 12-week internship
program beginning in May 2024 and ending in August 2024. Students
will work on impactful projects and meaningful work during their
internship. To qualify for this position, applicants must be
currently pursuing a degree from an accredited college or
university and have an anticipated graduation date of December 2024
or later.ResponsibilitiesSupport the development, maintenance, and
management of reporting, dashboards, data models, and analytical
resultsEvaluate and define functional requirements for analytics
and business intelligence (BI) solutionsRetrieve, analyze, and
validate data and test accuracy of reported resultsWork with
project leads to understand requirements and propose key analytics
solutions to drive effective decision-making and influence business
objectivesProduce actionable reports that demonstrate key
performance indicators, identify areas of improvement for current
operations, and show root cause analysis of problemsAnalyze and
summarize business operations, customer and/or economic data in
order to improve business intelligence, optimize operating
effectiveness, and predict business outcomesIdentify trends and
patterns in business data; create data visualizations to support
business decision makingSupport complex Data Science and Big Data
projectsCommunicate data outcomes to business stakeholders and
leadershipQualificationsPursuing Bachelor's degree in Information
Systems, Computer Science, Engineering, or other related fieldSome
experience in the application of statistical methods, mathematical
techniques, forecasting, cost-benefit analysis, related analytical
tools and programming languagesSome skill in interpreting,
extrapolating, and interpolating data for statistical research and
modelingWorking knowledge of problem resolution including
determining root cause, scope, and scale of issuesBasic skill
presenting findings, conclusions, alternatives, and information
clearly and conciselyFamiliarity with data warehousing, data
cleaning, and other analytical techniques required for data
usageEffective skill in understanding and communicating data
presented in models, charts, and tablesEffective skill in the use
of measurement and statistical practices to analyze current and
historical data to make predictions, identify risks and
opportunities enabling better decisions on planned/future
eventsWorking knowledge of and the ability to perform basic
statistical analysis such as measures of central tendency, normal
distribution, variance, standard deviation, basic tests,
correlation, and regression techniquesFamiliarity with data models,
design tools, business/technical requirements, statistical
programming languages, and data queriesFamiliarity with various
data structures and ability to extract data sources (e.g., PySpark,
PowerBI)Effective SQL SkillsBasic verbal and written communication
skillsHours: Monday - Friday 8:00AM, - 4:30PMLocation: Remote 820
Follin Lane, Vienna, VA Heritage Oaks Dr Pensacola, FL Security Dr.
Winchester, VA 22602Navy Federal is now hybrid! Our standard
enterprise requirement for a hybrid schedule is to report onsite
4-16 days each month. The number of days reporting onsite will
ultimately be determined by the employee's leadership and business
unit needs. You will learn more throughout the hiring and
onboarding process.About UsYou have goals, dreams, hobbies, and
things you're passionate about-what's important to you is important
to us. We're looking for people who not only want to do meaningful,
challenging work, keep their skills sharp and move ahead, but who
also take time for the things that matter to them-friends, family,
and passions. And we're looking for team members who are passionate
about our mission-making a difference in military members' and
their families' lives. Together, we can make it happen. Don't take
our word for it:--- Military Times 2022 Best for Vets Employers---
WayUp Top 100 Internship Programs--- Forbes 2022 The Best Employers
for New Grads--- Fortune Best Workplaces for Women--- Fortune 100
Best Companies to Work For --- Computerworld Best Places to Work in
IT--- Ripplematch Campus Forward Award - Excellence in Early Career
Hiring--- Fortune Best Place to Work for Financial and Insurance
ServicesEqual Employment Opportunity: Navy Federal values,
celebrates, and enacts diversity in the workplace. Navy Federal
takes affirmative action to employ and advance in employment
qualified individuals with disabilities, disabled veterans, Armed
Forces service medal veterans, recently separated veterans, and
other protected veterans. EOE/AA/M/F/Veteran/Disability
EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the
right to fill this role at a higher/lower grade level based on
business need. An assessment may be required to compete for this
position. Job postings are subject to close early or extend out
longer than the anticipated closing date at the hiring team's
discretion based on qualified applicant volume. Navy Federal Credit
Union assesses market data to establish salary ranges that enable
us to remain competitive. You are paid within the salary range,
based on your experience, location and market positionBank Secrecy
Act: Remains cognizant of and adheres to Navy Federal policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Keywords: Navy Federal Credit Union, Pensacola , Summer Associate Internship (Contact Center Business Intelligence and Data Science), Other , Pensacola, Florida
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