Mortgage Operations Support Specialist

Company: Tential
Location: Pensacola
Posted on: September 3, 2024

Job Description:

Mortgage Operation Support SpecialistJob Description:To provide operational support for Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to execute essential mortgage production tasks, minimizing the inherent risk of the Credit Union and its members assume during the origination process.Responsibilities:Assist with new loan setup including indexing, member follow up, ordering and/or validating documents; updating mortgage lending systems while ensuring compliance with regulatory requirementsIndex loan documents received electronically via fax and e-mail from members, Processors, Closers and/or third partiesComplete initial contact with the member appropriate information such as contact name, hours, contact numbers, etc. to ensure member education and enhanced member serviceMaintain systematic, consistent and reliable notes and contact history information on each member interaction and actions taken on accountsTrack and update action items in database(s)Serve as mentor/trainer and provide guidance and assistance to team membersContinually evaluate the effectiveness of current processes, make recommendations for efficiency improvementReview, prepare and submit production reports for tracking purposesInteract with mortgage staff, government agencies, and vendors to resolve discrepanciesAssist in member follow up, documenting mortgage status, and compiling outstanding documentationReview daily production reports and take action(s) as neededUnderstand and comply with federal and other regulations relating to financial products and servicesFile, fax and copy documentsPerform other duties as assignedQualificationsBasic skill performing mathematical calculations and working accurately with numbersBasic skill analyzing and organizing problems or work processesBasic skill interacting with staff, management, vendors, members diplomatically & tactfullyWord processing and spreadsheet software skillsVerbal and written communication skillsBasic skill exercising initiative and using good judgment to make sound decisionsBasic skill navigating multiple screens and PC applications and adapting to new technologiesDesired - High school graduate with some level of advanced education#LI-KV1 #INDNFCU #RapidHireby Jobble

Keywords: Tential, Pensacola , Mortgage Operations Support Specialist, Other , Pensacola, Florida