PensacolaFLRecruiter Since 2001
the smart solution for Pensacola jobs

Customer Support Specialists Needed - Remote

Company: Mommy Jobs Online
Location: Pensacola
Posted on: July 12, 2019

Job Description:

Customer Support Specialist Mommy Jobs Online (mommyjobsonline.com) is now seeking is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Please apply and register at mommyjobsonline.com. Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process. Reference agent id code MJOLKristen when you register online. Mommy Jobs Online is accepting pre-screening interviews, so please call 1-405-418-6160 and ask for Kimberly. Jobseeker Live Chat - https://tawk.to/chat/5bd13d86476c2f239ff5dd42/default If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Pensacola , Customer Support Specialists Needed - Remote, Other , Pensacola, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Email Marketing Processor - (Flexible Schedule)
Description: Mommy Jobs Online is now recruiting part-time and full-time Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy (more...)
Company: Mommy Jobs Online
Location: Mobile
Posted on: 07/24/2019

Helping Blind & Visually Impaired People With Daily Tasks " Without Leaving Your Home!
Description: You don 039 t just want a job you 039 re seeking an adventure See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your help and expertise (more...)
Company: Mommy Jobs Online
Location: Mobile
Posted on: 07/24/2019

94E Radio and Communications Security Repairer
Description: 94E Radio and Communications Security RepairerJob ID: Job Views: 33Location: MOBILE, Alabama, United StatesZIP Code: 36605Job Category: Mechanic and MaintenancePosted: 07.19.2019Age Requirements: Must (more...)
Company: Army National Guard
Location: Mobile
Posted on: 07/24/2019


74D Chemical Operations Specialist
Description: 74D Chemical Operations Specialist Job ID: 1077093 Job Views: 13 Location: PENSACOLA, Florida, United States ZIP Code: 32514 Job Category: Police and Protection Posted: 07.19.2019 Age Requirements: Must (more...)
Company: Army National Guard
Location: Pensacola
Posted on: 07/24/2019

Virtual Assistants / Part-time
Description: Were looking for great people to match with great clients. Our virtual assistants are well organized, have great customer service skills and love helping people solve problems. Work with one client or (more...)
Company: Mommy Jobs Online
Location: Mobile
Posted on: 07/24/2019

Bid On Local Roofing Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Mobile
Posted on: 07/24/2019

Yard Worker
Description: Cypress Employment is looking for
Company: Cypress Employment Services
Location: Mobile
Posted on: 07/24/2019

Email Marketing Processor
Description: Email Marketing Processor - Flexible Schedule Mommy Jobs Online is now recruitingpart-timeand full-timeEmail Marketing Processors to work remotely. Great opportunity for the perfect person that have (more...)
Company: mommy jobs on line
Location: Mobile
Posted on: 07/24/2019

Carwasher Saraland
Description: Enterprise Rent-A-Car is the largest and fastest growing privately owned automotive rental and leasing company with over 10,000 branch offices worldwide, Enterprise ranks 1 in the Insurance Replacement (more...)
Company: Enterprise Rent-A-Car
Location: Mobile
Posted on: 07/24/2019

Grounds/Landscape
Description: JOB SUMMARYThis position will operate a variety of equipment to fulfill assigned duties in the maintenance and upkeep of airport grounds and runways to perform a variety of grounds and airfield maintenance (more...)
Company: Cypress Employment Services
Location: Mobile
Posted on: 07/24/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Pensacola RSS job feeds