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Consulting EHR Support Analyst

Company: HCA Healthcare
Location: Pensacola
Posted on: March 25, 2020

Job Description:

SHIFT: No Weekends SCHEDULE: Full-time Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career in our ITG department. Submit your application today! You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community! We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity. Job_Summary The Consulting EHR Support Analyst serves as the primary clinical ITG resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division. Primary responsibilities include: 1) implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s), 2) development, execution, and support of division-wide tools and resources focused on clinical initiatives, 3) facilitation and project leadership of division-wide implementations of division or enterprise applications, and 4) resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources. The Consulting EHR Support Analyst coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades' impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area (s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division General_Responsibilities * Works with the Division EHR Support Specialist Team to identify and promote division goals. * Coordinates the implementation of division-wide standardization, utilization, integration, and optimization activities in the specialty area(s). * Develops, executes, and supports division-wide tools and resources focused on clinical initiatives. * Provides user support and system maintenance for advanced clinical applications for all division hospitals. * Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s). * Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests. * Participates in root cause analysis as trends in issues in specialty area (s) are identified. * Works with EHR Support Analyst roles and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s). * Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting. * Works with Education Specialist to design and develop base education/ training materials in clinical application specialty area(s) to support staff training and continued education. * Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support Analysts and super users (train the trainer) on advanced clinical applications. * Works with the Division EHR Support Team to define clinical application reporting standards and works with facilities to implement the standards. * Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the Division Reporting Analyst and the Division EHR Support Specialist Team. * Actively supports and promotes systems standardization, utilization, and best practices. * Aggregates data from division-level reports and investigates discrepancies in delivered reports. * Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts. * Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use. * Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area. * Promotes system security and patient confidentiality and helps ensure compliance. * Builds the division community in clinical application specialty area(s) by establishing and growing strong relationships with super users, core team members, EHR Support Analysts, Senior EHR Support Analysts, and specialty networks across HCA Healthcare. * Adheres to Code of Conduct and Mission & Value Statement * Participate in special projects as needed and performs other duties as assigned Required KNOWLEDGE, SKILLS & ABILITIES: * Mature understanding of clinical operations and clinical application support processes and workflow * Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR * Demonstrated ability to establish and build strong relationships across a broad range of personality types * Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing * Demonstrated customer orientation * Excellent leadership and teaching abilities * Demonstrated advanced computer skills * Understanding of reporting tools functionality and capabilities * Must be able to drive to assigned sites to complete work Preferred * Proficiency in various programming and clinical application reporting tools * Customer service orientation and/or training Experience * Seven+ years experience in clinical application support and/or Master's Degree CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver s license and proof of auto insurance, if applicable. Physical_Demands/Working_Conditions Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required. HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we re connected to something bigge which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere. If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our managers. We are actively interviewing so apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Notice Our Company s recruiters are here to help unlock the next possibility withi your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here. For questions about your job application or this site please contact HCAhrAnswers at 1- option 1.

Keywords: HCA Healthcare, Pensacola , Consulting EHR Support Analyst, Professions , Pensacola, Florida

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