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Network Support Technician

Company: Saltmarsh, Cleaveland & Gund
Location: Pensacola
Posted on: August 1, 2022

Job Description:

Job Description Saltmarsh is currently seeking a strong Network Support Technician that sees themselves as a leader who wants to join a firm that fosters both personal and professional development and supports the drive for advancement. This person would work from our Pensacola, Florida office. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. They will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. RESPONSIBILITIES Act as product expert --- Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Provide customer support --- Collaborate with other technical team members to provide exceptional customer service to the client. Work with clients to explain any errors found and provide recommendations for a solution. Improve any current systems by understanding the goal and outcome. Interest in both personal and professional development both for themselves and their team QUALIFICATIONS Ability to follow ticketing process and procedures providing timely updates Self-starter who is willing to put in extra time and energy to ensure excellent service and must be open and energetic on learning new skills and mastering new systems Perform installations, upgrades and maintenance on network infrastructure including switches and servers Will troubleshoot hardware, software and network problems, perform system administration on servers and maintain network documentation Ability to manage the installation process for in-house and customer systems to ensure that all technology is installed in a timely manner Installation includes all network infrastructure components such as PCs, servers, network routers, switches and backup systems Experience with Windows 7/8.1/10/Vista/XP, Windows Server 2003/2008R2/2012/2012R2 Active Directory, Office 365, Microsoft Exchange Server, Hyper-V, IIS and Remote Desktop Services experience a plus Ability to address problems continuously and work through to resolution Some night, weekend or customer site work is required (this is not typically a 40 hour a week position) Powered by JazzHR 2P0sYRybfB

Keywords: Saltmarsh, Cleaveland & Gund, Pensacola , Network Support Technician, Professions , Pensacola, Florida

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