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Desktop Support Field Technician

Company: Longfinch Technology
Location: Pensacola
Posted on: November 24, 2022

Job Description:

*Technical/Functional Skills*

* Experienced in desktop engineering and support and Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients
* Good documentation, language, and communications Skills
* Problem-Solving and troubleshooting skills
* Incident management, change management and service request management using any ITSM Tools like Remedy or Service Now
* Relevant Certifications a plus with such as ITIL V3, Microsoft/CompTIA, and Scripting
* Install, configure and deploy Windows 10 desktop and laptop PCs.
* Install and troubleshoot software and PC peripherals such as printers, scanners, etc.
* Good Understanding of Computer Support and Troubleshooting, Knowledge of Windows XP, 7, and 10 along with Mac OSX, Windows Server products and/or Apple Operating Systems,
* Experience supporting Microsoft Office 2016 and newer versions.
* Experience with Microsoft SCCM OSD process to image PCs.
* Microsoft Active Directory computer, user and group administration
* Good organizational skills, planning & record keeping and ability to use MS Excel and asset management systems.
* Analyze and resolve hardware, software and application problems for networked and stand-alone computer systems and networked resources.

*Roles & Responsibilities*

Primary duty is to provide excellent customer/ client experience, the support should be immediate and precise on all technical issues.

Must be able to install applications on client environment, troubleshoot the issues, taking backups of the data in the hard-disk and make necessary upgrades to the system.

Provides support for other end users in the organization, ability to work and resolve hardware problems.

Ability to respond to queries in a quick manner that results in great user experience

Build and install PCs, Laptops, rugged deices and other peripheral devices related to desktop infrastructure, in accordance with department standards

Provides advice and guidance to colleagues regarding incidents

Maintain installed PCs, laptops, rugged devices, and peripherals with routine maintenance

Identify, log and resolve technical problems with software applications or network systems

Identify potential changes and system improvements to present to senior team leaders for consideration and implementation

Ensure that work is carried out within agreed service levels and in accordance with department guidelines

Create, maintain, and distribute reports of progress to senior leadership

Familiar with migrating systems from Windows 7 to Windows 10 or higher platforms

Maintain client databases (ServiceNow & CMDB, etc.) with up-to-date solutions and clear record of activities

Explain and document technical issues in a clear way to clients

Use call logging system to accurately record telephone requests if required.

Conduct business in a professional, competent, and ethical manner

Evaluates new system software, reviews system software updates, and identifies those that merit action

Investigates and coordinates the resolution of potential and actual service problems

Effective collaboration of other operations supports teams

Recommend process improvements to existing operational support models

Coordinate/Implement Routine & Ad-Hoc Tasks with multiple vendors

Execute/document tasks & actions performed whenever necessary

Work towards automating tasks wherever possible

Participate in project planning and incident review meetings

Job Type: Full-time

Salary: $65,000.00 - $70,000.00 per year

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* 8 hour shift

Ability to commute/relocate:
* Pensacola, FL 32501: Reliably commute or planning to relocate before starting work (Required)

* Software troubleshooting: 5 years (Preferred)
* iOS: 6 years (Preferred)
* Windows: 8 years (Preferred)

Work Location: One location%58047475%

Keywords: Longfinch Technology, Pensacola , Desktop Support Field Technician, Professions , Pensacola, Florida

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