Technical Support Analyst

Company: ActiGraph
Location: Pensacola
Posted on: September 14, 2023

Job Description:

ActiGraph is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic and pharma research communities. We are a highly collaborative team doing cool, innovative work that brings life to digital data!

We are actively searching for a highly enthusiastic Technical Support Analyst to become a valuable member of our team. The Technical Support Analyst will play a crucial role in providing technical assistance to our internal team members. This role is primarily focused on addressing inquiries and resolving computer-related issues for our team members, whether it's in-person, over the phone, or via electronic communication channels. In addition to troubleshooting, the individual in this position will provide valuable guidance on a wide range of computer hardware and software matters, including printing, software installation, word processing, email, and operating systems.

All responsibilities are to be performed in accordance with the ActiGraph core values, standards, policies, and procedures.

Responsibilities

• Continuous monitoring of computer system performance to ensure smooth operation.
• Facilitating inter-departmental communication, bridging the IT department with all other Actigraph departments.
• Offering technical assistance for software maintenance and usage.
• Conducting rigorous performance testing of software applications.
• Proficiently installing computer software.
• Managing vendor relationships effectively.
• Administering the company's cell phone plan and overseeing employees' mobile devices.
• Procuring essential equipment vital for Actigraph's operational efficiency, including computers, network devices, and other miscellaneous IT equipment.
• Sustaining computer networks for optimized performance and user accessibility.
• Implementing robust security measures for computer and information systems.
• Establishing electronic data backup protocols to prevent data loss.
• Resolving issues related to computer networks and software.
• Overseeing day-to-day computer system performance.
• Utilizing appropriate tools to analyze and resolve business or technical problems.
• Addressing user inquiries regarding computer software or hardware, troubleshooting problems.
• Executing commands and monitoring system operations to ensure accuracy and identify errors.
• Configuring equipment for employee use, ensuring the proper installation of cables, operating systems, and required software.
• Installing and conducting minor repairs on hardware, software, and peripheral equipment, following design or installation guidelines.
• Promptly responding to office IT needs, which encompass assistance with printers, telephones, internet connectivity, and workstation issues.
• Maintaining a comprehensive inventory of Actigraph's electronic assets.
• Analyzing information and evaluating outcomes to determine the most effective solutions and resolve issues.
• Safeguarding the security system to protect sensitive data.
• Regularly monitoring local backups of servers and the file server.
• Managing Cloud backups of local servers and the file server to ensure data integrity Requirements
  • Educational Requirement: High school diploma or GED mandatory.
  • Preferred Education/Experience: Bachelor's/Associate's in related field preferred, or 3+ years of relevant work experience.
  • Analytical Skills: Strong troubleshooting and data analysis abilities.
  • Proficient in IT tools, ITSM, and helpdesk systems.
  • Hardware/Software Support: Experienced in supporting desktops, laptops, printers, phones, and various OS. Profound Office 365 knowledge required.
  • Server Knowledge: Familiar with Windows Server OS.
  • Active Directory/DNS: Highly desired for system management and troubleshooting.
  • Certifications: CompTIA A+, Network+, Security+ advantageous.
  • VoIP Experience: VOIP phone deployment and support is a plus. Benefits
    
    At ActiGraph, we do our best to offer benefits and a work environment that is positive, fun, and tailored towards the needs and feedback of our team members. We do so by offering:
    • A casual "dress-code" environment
    • A family-oriented and collaborative workplace
    • Paid time off (including paid time off for your birthday)
    • And a very generous suite of benefits including: medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), supplemental insurance options, AND tuition reimbursement
    • This is a full-time, hourly position, located at the ActiGraph home office in downtown Pensacola, FL

Keywords: ActiGraph, Pensacola , Technical Support Analyst, Professions , Pensacola, Florida