Helix Application Support Analyst
Company: VirtualVocations
Location: Pensacola
Posted on: September 15, 2023
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Job Description:
A company is looking for an Application Support Analyst for
their Helix service.
Key Responsibilities:
Modify software, troubleshoot complex client application issues,
and resolve customer problems in a production environment
Thoroughly document and track case histories, regularly update
customers on troubleshooting efforts, and manage case queues
Establish relationships with partner teams, participate in on-call
support, and provide technical support training
Required Qualifications:
Bachelor's degree in relevant field and 5+ years of related
experience, or advanced degree with 3+ years of experience
Experience in T-SQL, Python, and supporting software in a hosted
solutions environment
Strong troubleshooting skills and ability to resolve most issues
with minimal effort
Previous experience with Windows SQL/TSQL, Python, and .net
programming
Positive mindset, ability to collaborate in a team setting, and
work in a high-pressure environment
Keywords: VirtualVocations, Pensacola , Helix Application Support Analyst, Professions , Pensacola, Florida
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