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Helix Application Support Analyst

Company: VirtualVocations
Location: Pensacola
Posted on: September 15, 2023

Job Description:

A company is looking for an Application Support Analyst for their Helix service.
Key Responsibilities:

Modify software, troubleshoot complex client application issues, and resolve customer problems in a production environment
Thoroughly document and track case histories, regularly update customers on troubleshooting efforts, and manage case queues
Establish relationships with partner teams, participate in on-call support, and provide technical support training

Required Qualifications:

Bachelor's degree in relevant field and 5+ years of related experience, or advanced degree with 3+ years of experience
Experience in T-SQL, Python, and supporting software in a hosted solutions environment
Strong troubleshooting skills and ability to resolve most issues with minimal effort
Previous experience with Windows SQL/TSQL, Python, and .net programming
Positive mindset, ability to collaborate in a team setting, and work in a high-pressure environment

Keywords: VirtualVocations, Pensacola , Helix Application Support Analyst, Professions , Pensacola, Florida

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