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Member Services Representative

Company: Aston Carter
Location: Pensacola
Posted on: January 6, 2021

Job Description:

***IMMEDIATECONSIDERATION***Seeking Client ServicesRepresentatives to work closely with other team members to provide outstanding service to customers by answering questions, handling complaints, and troubleshooting problems with company products and services. Prior experience is not required as full paid training will be provided!If interested, please send your resume to mhenryhand@astoncarter.comDescription--- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.--- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.--- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.--- Building lasting relationships with clients and other call center team members based on trust and reliability.--- Utilizing software, databases, scripts, and tools appropriately.--- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.--- Making sales or recommendations for products or services that may better suit client needs.--- Taking part in training and other learning opportunities to expand knowledge of company and position.--- Adhering to all company policies and procedures.Qualifications (Required)--- High School Diploma or equivalent.--- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.--- Proficiency with computers, and strong typing skills.--- Ability to ask prying questions and diffuse tense situations when needed.--- Strong time management and decision-making skills.--- Adaptability and accountability.Work EnvironmentThis is an onsite opportunityNo remote capabilities Location is in Pensacola, FLShifts Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.If interested, please send your resume to mhenryhand@astoncarter.comAbout Aston Carter:Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing-- Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aston Carter, Pensacola , Member Services Representative, Sales , Pensacola, Florida

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