Ticket Agent - City Ferry - Pensacola FL
Company: Hornblower - City Experiences
Location: Pensacola
Posted on: May 19, 2023
|
|
Job Description:
City Experiences is seeking a Ticket Agent for our City Ferry
operation in Pensacola FL. About You: This person will be
adaptable, dynamic, and embody City Experiences RESPECT Service
System. About the Opportunity: The Ticket & Retail Sales Agent is
responsible for interacting with ferry riders to coordinate ticket
sales while providing an exceptional customer service experience.
The Ticket Agent also ensures that the Pensacola Bay Ferry
Terminal, Pensacola Beach Ticket Booth and Ft Pickens Ship Store
and Dock are available for guests and remain clean. This position
acts as the primary HMS representative to passengers before
boarding the vessel and is the customers first impression of our
operation. Essential Duties & Responsibilities: Remain true to and
champion the Companys Core Values and Code of Conduct. Safety
First- Safety shall remain the highest priority at all times. Be an
active advocate of, and participate in the HMS Safety Culture.
Consider reliability with regard to Company Operations. Monitor
passengers to ensure safety before ferry operations. Use proper
Personal Protective Equipment (PPE). Handle and dispose of all
chemicals and other types of hazardous or caustic materials in
compliance with Safety Data Sheets (SDSs), as required. Report
safety-related concerns. Conduct ferry ticket sales. Maintain
accountability for all receipts, as well as the accuracy of funds.
Ensure proper ticket authenticity, sell tickets and concessions and
maintain required documentation. Maintain Pensacola Bay Ferry
Terminals/Waiting Areas to the highest levels of cleanliness in
accordance with the clients standards. Execute daily checks of the
facilities to ensure cleanliness and safety; take immediate
corrective action as necessary. Maintain Ft Pickens Ship Store
Inventory and ensure strict accountability of all merchandise.
Assist in the boarding and disembarking of passengers including
ticket and concession sales, passenger counts, as well as answering
questions from the public. Understand Employee Handbook and adhere
to policies. Comply with rules as directed by supervisor including,
but not limited to: Report to work on time and ready for duty.
Depart shift only when properly relieved. Ensure that the proper
uniform is worn and grooming standards are met. Complete required
administrative forms clearly and accurately. Provide outstanding
guest service. Present professional level of customer service and
appearance to all clients, both internal and external. Responsible
for handling money and balancing deposits/money bags; perform
deposits within guidelines provided by the Office Manager. Generate
settlement and recap reports as required. Provide passenger counts
as required. Compile and disseminate End of Shift (Sales,
Inventory, and Passenger) reports. Perform other duties as
assigned. Requirements & Qualifications: HS Diploma. Valid
Transportation Worker Identification Credential (TWIC card), and/or
ability to obtain and maintain. Valid First Aid/CPR Certification,
and/or ability to obtain and maintain. Valid Drivers License. Copy
of DD214, if Veteran status. Excellent customer service skills.
Ability to effectively interact with the passengers, guests, and
fellow employees. Ability to work in a fast-paced, quickly-changing
environment. Ability to process calculations frequently and
continuously. Ability to work independently. Familiar with
Microsoft Office and basic computer skills. Minimum one (1) year
cash handling experience. Minimum six (6) months customer service
experience. Proven track record of working well in a team
environment. About Us: City Experiences passion is to provide
amazing experiences on land and water. Our 40-year success through
organic growth and acquisitions has resulted in a portfolio of over
25+ brands that welcome upwards of 30 million guests/riders
annually. If youre an enthusiastic team player who thrives in an
environment where communication, creativity, and cooperation are
encouraged, this may just be the opportunity for you. The RESPECT
Service System embodies City Experiences mission, vision, values
and operating principles. By creating a company culture that puts
RESPECT at its core, we believe it will drive us to achieve our
goal of becoming a Global Experiences and Transportation
Leader.City Experiences is proud to be an Equal Employment
Opportunity and Affirmative Action employer. We prohibit
discrimination and or/harassment of any type, including but not
limited to discrimination and or harassment based upon race,
religion, religious creed, color, national origin, ancestry,
citizenship, sex, sexual orientation, gender, gender identity,
gender expression, age, pregnancy or relation medical conditions,
childbirth, breastfeeding, parental status, veteran and/or military
statue, disability (physical or mental) medical condition, genetic
information or characteristics, political affiliation, domestic
violence survivor status, marital status, or other characteristics
prohibited by federal, state, or local law. Additional, City
Experiences participates in the E-Verify program in certain
locations.We encourage qualified applicants with arrest and
conviction records to apply.
Keywords: Hornblower - City Experiences, Pensacola , Ticket Agent - City Ferry - Pensacola FL, Sales , Pensacola, Florida
Click
here to apply!
|