Patient Services Representative

Company: West Florida Medical Center Clinic PA
Location: Pensacola
Posted on: May 29, 2023

Job Description:

JOB SUMMARY

A Patient Service Representative is a multi-skilled person trained to assist patients in the all non-clinical aspects of a front office medical practice, to include but not limited to the scheduling process, obtaining necessary referrals, verifying patient demographics and insurance information, collecting co-pays, and resolving patient inquiries. The Patient Service Representative assists patients, the Practice Manager, physicians and clinical staff to ensure operational efficiencies.

Requirements

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma, or equivalent.
• Six (6) months experience in a healthcare or customer service environment preferred.
• Must successfully pass Patient Services Representative (PSR) training and can perform all responsibilities associated with PSR duties within 90 days of hire or transfer into position.
  KNOWLEDGE, SKILLS AND ABILITIES
  
  • Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
  • Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
  • Displays computer proficiency (i.e. PC windows and MS Office environment) and ability to quickly learn new applications.Preferred ability of typing 40 cwpm.
  • Proficient in use of English language both in written and verbal communication.
  • Must be able to communicate with individuals of varying socio-economic backgrounds.
  • Displays ability of giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Professional demeanor and recognition of privacy considerations for patients and families.
    PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
    
    • Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
    • Standing/Walking: Occasionally; activity exists up to 1/3 of the time
    • Keyboarding/Dexterity: Frequently; activity exists from &fac34; of the time
    • Ability to look at a computer screen for extended periods.
    • Ability to perform constant repetitive hands and finger motions.
    • Must be able to be mobile and work in various positions (standing, sitting, bending, and walking) for extended periods.
    • Talking (Must be able to effectively communicate verbally): Yes
    • Seeing: Yes
    • Hearing: Yes
      
      EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
      
      • Must exhibit stable work behaviors daily.
      • Must possess adequate individual coping skills.
      • Ability to remain calm and professional regardless of workload or time constraints.
      • Must be able to work under stress and remain calm and professional.
        WORK ENVIRONMENT
        
        • Clinical front office environment.
        • Exposed to frequent and constant interruptions in daily functions/schedule.
        • Must be available to customers and staff throughout the day.
        • May be required to work extended hours to meet department needs.

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