Patient Services Representative
Company: West Florida Medical Center Clinic PA
Location: Pensacola
Posted on: May 29, 2023
Job Description:
JOB SUMMARY
A Patient Service Representative is a multi-skilled person trained
to assist patients in the all non-clinical aspects of a front
office medical practice, to include but not limited to the
scheduling process, obtaining necessary referrals, verifying
patient demographics and insurance information, collecting co-pays,
and resolving patient inquiries. The Patient Service Representative
assists patients, the Practice Manager, physicians and clinical
staff to ensure operational efficiencies.
Requirements
EDUCATION/EXPERIENCE REQUIREMENTS
- Minimum education requirement is high school diploma, or
equivalent.
- Six (6) months experience in a healthcare or customer service
environment preferred.
- Must successfully pass Patient Services Representative (PSR)
training and can perform all responsibilities associated with PSR
duties within 90 days of hire or transfer into position.
KNOWLEDGE, SKILLS AND ABILITIES
- Displays customer services skills, strong interpersonal skills,
close attention to detail, and excellent verbal and written
communication skills.
- Be a person of integrity and character, willing to embrace
change and make a positive impact in the lives of patients and
co-workers.
- Ability to work with staff members at all levels of the
organization in a cooperative, team-oriented manner.
- Displays computer proficiency (i.e. PC windows and MS Office
environment) and ability to quickly learn new
applications.Preferred ability of typing 40 cwpm.
- Proficient in use of English language both in written and
verbal communication.
- Must be able to communicate with individuals of varying
socio-economic backgrounds.
- Displays ability of giving full attention to what other people
are saying, taking time to understand the points being made, asking
questions as appropriate, and not interrupting at inappropriate
times.
- Professional demeanor and recognition of privacy considerations
for patients and families.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10
pounds of force occasionally)
- Standing/Walking: Occasionally; activity exists up to 1/3 of
the time
- Keyboarding/Dexterity: Frequently; activity exists from
&fac34; of the time
- Ability to look at a computer screen for extended periods.
- Ability to perform constant repetitive hands and finger
motions.
- Must be able to be mobile and work in various positions
(standing, sitting, bending, and walking) for extended
periods.
- Talking (Must be able to effectively communicate verbally):
Yes
- Seeing: Yes
- Hearing: Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Must exhibit stable work behaviors daily.
- Must possess adequate individual coping skills.
- Ability to remain calm and professional regardless of workload
or time constraints.
- Must be able to work under stress and remain calm and
professional.
WORK ENVIRONMENT
- Clinical front office environment.
- Exposed to frequent and constant interruptions in daily
functions/schedule.
- Must be available to customers and staff throughout the
day.
- May be required to work extended hours to meet department
needs.
Keywords: West Florida Medical Center Clinic PA, Pensacola , Patient Services Representative, Sales , Pensacola, Florida
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