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Team Lead II - Registration

Company: Baptist Health Care
Location: Pensacola
Posted on: November 20, 2022

Job Description:

Job Description

The Registration ER Team Lead performs a variety of data entry and general registration functions for the Emergency department in the facility. It is the responsibility of the Registration ER Team Lead to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. The team lead will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company. The team lead will be responsible for being a resource for the ER registration representatives and managing any issue that has been escalated to a higher level of review. The Registration ER Team Lead is responsible to follow all registration and admitting policies and procedures. This position acts as a resource in providing all customers with the highest level of service. The Registration ER Team Lead enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.

The person in this position works under general supervision, is responsible for various shifts, may be subject to over 40 hours per week and/or callback as required, and may also be required to remain on campus immediately before, during, and after severe weather and/or disasters.


  • High School Diploma or General Education Degree Required
  • Two (2) years of relevant experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, medical office, or coding) is required. Previous registration experience is required. Experience in health care revenue cycle function is preferred. Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree).
  • CRCS-I or P or CHAA Certification is required
  • Must have the ability to demonstrate the following: Power point, Medical Terminology, Written communication skills, Verbal communication skills, Excel, WORD, Office applications: email, fax module, scan PDF, Fast paced work environment, Meeting deadlines, Organized, Time management, Conforming to standards, Phone customer service, Managing projects, Manage large data volume, Audit Techniques, Measure and improve outcomes, Work well with other departments to achieve goal, Visio, Multi-line phones, Expense management, Works well within a team structure, Administrative support to leaders.

    About Us

    Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Keywords: Baptist Health Care, Pensacola , Team Lead II - Registration, Other , Pensacola, Florida

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